NTT Comware FlexibleEntry Business Process Framework

Company: NTT Comware Corporation
Product Title: FlexibleEntry
Product Version: R2.0
Frameworx Version: Version 16.0
Assessment Completion Date: March 2017
Detailed Certification Report: NTT Comware FlexibleEntry Fx16.0 Conformance Certification Report V1.31

Product Description

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the Product listed here against Business Process Framework (eTOM) version 16.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in blue) that were presented in scope for the assessment.

Figure 2 – Level 2 process coverage for NTT Comware FlexibleEntry Assessment

The following diagram identifies the number of Level 3 processes that were submitted for assessment, for each Level 2 process that was submitted in scope for the assessment.

Figure 3 – Level 3 process coverage for NTT Comware FlexibleEntry Assessment

Product Conformance Summary – Business Process Framework

The following charts give an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for the NTT Comware Frameworx Conformance Certification assessment. Each Level 3 process was measured using a Business Process Framework (eTOM) conformance score according to the level of Conformance Scoring Rules (Full Conformance or Partial Conformance as described in Section 6.1 Business Process Framework).

Figure 4 – Conformance Results (eTOM) Customer Domain [1/3]

Figure 5 – Conformance Results (eTOM) Customer Domain [2/3]

Figure 6 – Conformance Results (eTOM) Service Domain [3/3]

Product Conformance Detailed – Business Process Framework

The following table provides a detailed breakdown of the scores awarded with some additional commentary.

NTT Comware FlexibleEntry Frameworx 16.0 Business Process Framework Conformance Scores
L1 / L2 / L3 Process	L3 Process Score [L2 Coverage]	Comments
1.3 Customer Domain
1.3.1 – Customer Support & Readiness
1.3.1.1 – Support Customer Interface Management		*This process was not submitted for assessment.*
1.3.1.2 – Support Order Handling	4.1	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. All of the seventeen Level 4 processes defined for this Level 3 process, were submitted and mapped for conformance. See Level 3/Level 4 results section in Chapter 4.
1.3.1.3 – Support Problem Handling	4.4	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. All ten Level 4 processes defined for this Level 3 process, were submitted and mapped for conformance. See Level 3/Level 4 results section in Chapter 4.
1.3.1.4 – Support Retention & Loyalty		*This process was not submitted for assessment.*
1.3.1.5 – Manage Customer Inventory		*This process was not submitted for assessment.*
1.3.1.6 – Support Bill Invoice Management		*This process was not submitted for assessment.*
1.3.1.7 – Support Bill Payments & Receivables Management		*This process was not submitted for assessment.*
1.3.1.8 – Support Bill Inquiry Handling		*This process was not submitted for assessment.*
1.3.1.9 – Support Charging		*This process was not submitted for assessment.*
1.3.1.10 – Support Manage Billing Events		*This process was not submitted for assessment.*
1.3.1.11 – Support Manage Balance		*This process was not submitted for assessment.*
1.3.3 – Order Handling
1.3.3.1 – Determine Customer Order Feasibility	4.5	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. The unique Level 4 process defined for this Level 3 process, was submitted and mapped for conformance. See Level 3/Level 4 results section in Chapter 4.
1.3.3.2 – Authorize Credit		*This process was not submitted for assessment.*
1.3.3.3 – Track & Manage Customer Order Handling	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. The three Level 4 processes defined for this Level 3 process were all submitted and mapped for conformance. See Level 3/Level 4 results section in Chapter 4.
1.3.3.4 – Complete Customer Order	4.5	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. There are no Level 4 processes defined for this Level 3 process, so only the L3 process itself was submitted/mapped for conformance. See Level 3/Level 4 results section in Chapter 4.
1.3.3.5 – Issue Customer Orders	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. The two Level 4 processes defined for this Level 3 process were submitted and mapped for conformance. See Level 3/Level 4 results section in Chapter 4.
1.3.3.6 – Report Customer Order Handling	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. The three Level 4 processes defined for this Level 3 process were all submitted and mapped for conformance. See Level 3/Level 4 results section in Chapter 4.
1.3.3.7 – Close Customer Order	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) with no deviations. There are no Level 4 processes defined for this Level 3 process, so only the L3 process itself was submitted/mapped for conformance. See Level 3/Level 4 results section in Chapter 4.
1.4 Service Domain
1.4.5 – Service configuration & Activation
1.4.5.1 – Design Solution		*This process was not submitted for assessment.*
1.4.5.2 – Allocate Specific Service Parameters to Services		*This process was not submitted for assessment.*
1.4.5.3 – Track & Manage Service Provisioning		*This process was not submitted for assessment.*
1.4.5.4 – Implement, Configure & Activate Service		*This process was not submitted for assessment.*
1.4.5.5 – Test Service End-to-End		*This process was not submitted for assessment.*
1.4.5.6 – Issue Service Orders	4.7	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. The three Level 4 processes defined for this Level 3 process were all submitted and mapped for conformance. See Level 3/Level 4 results section in Chapter 4.
1.4.5.7 – Report Service Provisioning		*This process was not submitted for assessment.*
1.4.5.8 – Close Service Order	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) with no deviations. There are no Level 4 processes defined for this Level 3 process, so only the L3 process itself was submitted/mapped for conformance. See Level 3/Level 4 results section in Chapter 4.
1.4.5.9 – Recover Service		*This process was not submitted for assessment.*

For more comprehensive results for the overall Assessment, please access the full Certification Report in the Downloads area below.

Downloads	Type
NTT Comware FlexibleEntry Fx16.0 Conformance Certification Report V1.31	pdf
NTTComwareFE Customer Support & Readiness Mapping Doc	pdf
NTTComwareFE Order Handling Mapping Doc	pdf
NTTComwareFE ServiceConfiguration & Activation Mapping Doc	pdf

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Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.