Company: Salesforce
Product Name: EPC / Loyalty Management Data Model Rel. W22
Information Framework version:21.0
Conformance type:Product
Assessment Completion Date: January 2022
Detailed Certification Report:
Salesforce EPC Loyalty Management Data Model Rel. W22 SID 21.0 Conformance Certification Report
General Overview
This document provides a general overview of Salesforce Self-Assessment of the EPC / Loyalty Management Data Model Rel. W22 against the following ODA components:
- Information Framework (SID) version 21.0
The assessment included a review of the methodology approach to information modeling against the TM Forum Information Framework (SID) according to the specific business entities (ABEs) submitted in scope for the Assessment.
Product Functionality/Capability Overview
Product Overview – Salesforce Enterprise Product Catalog (EPC) Release Winter 22
Built on the world’s #1 CRM, Enterprise Product Catalog for Communications Cloud enables communications service providers to expedite the launch of new offers, services, and products through a unified catalog. Salesforce Enterprise Product Catalog enables Communications Service Providers to simplify product management and fulfillment across consumers, business customers, and wholesale operations to create streamlined selling and in-life subscription management that improves relevancy, customer engagement, and ARPU.
Release Notes from Winter 22 Release for Communications Cloud Products can be accessed from Salesforce Industries Communications, Media and Energy Winter 22 Release webpage.
Information Framework (SID) ABEs Scope
The following diagram represents the Information Framework ABEs that were presented in scope for conformance certification.
Benefits of Salesforce Enterprise Product Catalog (EPC)
Salesforce EPC provides the core components necessary to centralize, configure, integrate, and maintain the product and service portfolio across the enterprise. Salesforce EPC, as a centralized catalog, contains all of the commercial and technical elements you use to define reusable product and service building blocks and resulting offers. Using Salesforce EPC, Communications Service Providers have been able to reap the following benefits:
- Launch New Offers Faster: Expedite the launch of offers, products, and services by easily reusing existing specifications.
- Increase Product Lifecycle Agility: Adapt to every market shift with a unified, intuitive experience that makes it simple for product managers to revise and maintain
existing offers. - Coordinate Across Business Functions: Quickly launch different types of promotions with terms and conditions that can combine with marketing campaigns.
- Unify Your Product Catalog: Utilize a shared and connected catalog to define products in one place and have it automatically represented across Communications Cloud’s CPQ, Contract Lifecycle Management, Order Management, and Digital Commerce solutions.
- Align Industry Standards: Enterprise Product Catalog’s close alignment with TM Forum standards makes integrating with BSS and OSS elements easier, and reduces deployment time and cost.
- Track Every Catalog Change: Improve traceability of catalog changes by user with an embedded audit trail.
- Reduce Total Cost of Ownership: Leverage a cloud-based solution that evolves with your business and requires less customization and internal resource investment.
Detailed Certification Report:
Salesforce EPC Loyalty Management Data Model Rel. W22 SID 21.0 Conformance Certification Report
For more information on the Salesforce Enterprise Product Catalog (EPC) and Loyalty Management Data Model Release Winter 22 please contact Anne Meier: [email protected]
For any additional information on this TM Forum Conformance Certification Report, please contact TM Forum at: [email protected]
Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].
Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.