Company: Saudi Telecom Company
Area Name: ECEE (Enterprise Customer Experience Excellence)
Frameworx Version: Version 17.0
Assessment Completion Date: November 2017
Detailed Certification Report: Saudi Telecom Company ECEE FX17 Conformance Certification Report V1.0

Business Process Framework Assessment Summary

The Business Process Framework (eTOM) is a critical component of Frameworx, TM Forum’s blueprint for enabling successful business transformation. It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective, agile and service oriented digital enterprise.

All the elements of Frameworx, including the Business Process Framework, have been created by industry leaders and practitioners in TM Forum’s member driven collaboration community; as such it represents the best practices in business process definition and decomposition structure.

TM Forum has reviewed and approved the self-assessment of the implementation described here against Business Process Framework (eTOM) version 17.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

For additional information on this Frameworx Implementation Conformance Certification Report, please see the detailed report or contact TM Forum Conformance Certification team at: [email protected].

Report Misuse: Frameworx conformance is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.