Sigma- Enterprise Product Management Release 5

Tribold has been acquired by Sigma Systems

Company: Tribold
Product title and Version: Tribold Enterprise Product Management (EPM™), Release 5
Business Process Framework version: 8.0
Detailed Assessment Results: Sigma Tribold Enterprise Product Management Report

Product Overview

Tribold EPM™ is based on a Centralized Product and Service Catalog (CPC) and a Product and Service Lifecycle Management (PLM) solution. Dramatic improvements in product management performance enable CSPs to drive increased profit by reducing time-to-market, decreased cost-to- market, increased quality of the product management process and increased ability to support product and service innovation.

Tribold EPM Application Overview

Critical to the success of a Communication Service Provider’s (CSP) ability to operate profitably in an increasingly competitive and convergent marketplace is the ability to introduce and manage effectively a portfolio of products that are relevant to its customers, released at the most opportune time and done so at a low cost.

The Tribold solution is designed specifically to manage the end-to-end processes and product data relevant to a CSP’s product development, launch and in-life management activities. In doing so, Tribold enables true product management transformation for CSPs.

Tribold provides CSPs with the essential components of a full Product Lifecycle Management (PLM) framework and Product Data Management (PDM) capability. Tribold is an automated, packaged solution that asserts centralized business control over the product management process by becoming the Product Management platform central to the CSP’s enterprise.

The heart of Tribold EPM™ is the central product and service catalog, which brings together into a single master all of the commercial and technical elements that define the reusable product and service building blocks and resulting customer offers.

The Tribold user interface provides a single point of entry and single point of access to the master product and service data, through which users can perform all of the Product Lifecycle Management (PLM) processes necessary to centrally manage namely create, modify, delete, launch, maintain and retire) the full catalog of product offerings and underlying services and devices.

The open, standards and SOA based Tribold Integration Services Framework (ISF) provides the necessary Product Data Integration (PDI) infrastructure to interface product and service data to the BSS and OSS applications for example CRM, Billing, Order Management, SDP, Provisioning, Online Portals) in a structured, automated and efficient fashion.

Tribold EPM™ components:

Tribold Product Portfolio Manager™ (PPM)
Tribold Design Time Catalog™ (DTC)
Tribold Catalog Control Center™ (CCC)
Tribold Integration Services Framework™ (ISF)
Tribold Connector Sets

TM Forum has reviewed and approved the self-certification of the product listed here against Business Process Framework (eTOM) version 8.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) compliance scale.

Scope of Assessment – Business Process Framework Footprint

The following figure represents Business Process Framework Level 2 processes (blue background) that were presented in scope for the assessment, and the textual callouts represent the modules of the Tribold EPM™product that was assessed and that support the corresponding eTOM processes.

Business Process Framework Footprint

Product Conformance – Summary

Business Process Framework Conformance Result Level 2 & Level 3 Processes

Solution Conformance – with Comments

Assessed eTOM Conformance
eTOM Process Element	Assessed Domain	Conformance Level	Comment
Within Level 1: 1.2.1 – Marketing & Offer Management	Product	N/A (Level 1 Processes are not assessed)	The following Level 2 process elements were assessed for this Level 1 process: 1.2.1.1 – Market Strategy & Policy 1.2.1.2 – Product & Offer Portfolio Planning 1.2.1.3 – Product & Offer Capability Delivery 1.2.1.5 – Product & Offer Development & Retirement
Within Level 2: 1.2.1.1 – Market Strategy & Policy	Product	Scope Partially Conformant (2)	Partially Conformant Three level 3 eTOM process elements have been assessed here for conformance, these are: 1.2.1.1.1 – Gather & Analyze Market Information 1.2.1.1.3 – Establish Market Segments 1.2.1.1.4 – Link Market Segments & Products These process elements have some detailed requirements that are not supported (see for each below). Not all contained Level 3 process elements are in scope for the assessment. Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.1.1 – Gather & Analyze Market Information	Product	Scope Partially Conformant (4)	Partially Conformant Some detailed requirements are not supported. Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.1.3 – Establish Market Segments	Product	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.1.4 – Link Market Segments & Products	Product	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.2 – Product & Offer Portfolio Planning	Product	Scope Partially Conformant (2)	Partially Conformant Two level 3 eTOM processes have been assessed here for conformance, these are: 1.2.1.2.1 – Gather & Analyze Product Information 1.2.1.2.2 – Establish Product Portfolio Strategy These process elements have some detailed requirements that are not supported (see for each below). Not all contained Level 3 process elements are in scope for the assessment. Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.2.1 – Gather & Analyze Product Information	Product	Scope Partially Conformant (4)	Partially Conformant Some detailed requirements are not supported. Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.2.2 – Establish Product Portfolio Strategy	Product	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
Within Level 2: 1.2.1.3 – Product & Offer Capability Delivery	Product	Scope Partially Conformant (2)	Partially Conformant One level 3 eTOM process element has been assessed here for conformance, this is: 1.2.1.3.1 – Define Product Capability Requirements Not all contained Level 3 process elements are in scope for the assessment. Some potential interactions are not relevant. Note that the support provided can involve manual action facilitated by the automated support. S See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.3.1 – Define Product Capability Requirements	Product	Scope Fully Conformant (5)	Conformant Some potential interactions are not relevant. Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
Within Level 2: 1.2.1.5 – Product & Offer Development & Retirement	Product	Scope Partially Conformant (2)	Partially Conformant Seven level 3 eTOM process elements have been assessed here for conformance, these are: 1.2.1.5.1 – Gather & Analyze New Product Ideas 1.2.1.5.3 – Develop New Product Business Proposal 1.2.1.5.4 – Develop Product Commercialization Strategy 1.2.1.5.5 – Develop Detailed Product Specifications 1.2.1.5.6 – Manage Product Development 1.2.1.5.7 – Launch New Products 1.2.1.5.8 – Manage Product Exit Not all contained Level 3 process elements are in scope for the assessment. Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.5.1 – Gather & Analyze New Product Ideas	Product	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.5.3 – Develop New Product Business Proposal	Product	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.5.4 – Develop Product Commercialization Strategy	Product	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.5.5 – Develop Detailed Product Specifications	Product	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.5.6 – Manage Product Development	Product	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.5.7 – Launch New Products	Product	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.1.5.8 – Manage Product Exit	Product	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
Within Level 1: 1.2.2 Service Development & Management	Service	N/A (Level 1 Processes are not assessed)	The following Level 2 process elements were assessed: 1.2.2.1 – Service Strategy & Planning 1.2.2.3 – Service Development & Retirement 1.2.3.1 – Resource Strategy & Planning 1.2.3.3 – Resource Development & Retirement
Within Level 2: 1.2.2.1 – Service Strategy & Planning	Service	Scope Partially Conformant (2)	Partially Conformant One level 3 eTOM process element has been assessed here for conformance, this is: 1.2.1.5.1 – Gather & Analyze Service Information Not all contained Level 3 process elements are in scope for the assessment. Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.2.1.1 – Gather & Analyze Service Information	Service	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
Within Level 2: 1.2.2.3 – Service Development & Retirement	Service	Scope Partially Conformant (2)	Partially Conformant Three level 3 eTOM process elements have been assessed here for conformance, these are: 1.2.2.3.1 – Gather & Analyze New Service Ideas 1.2.2.3.3 – Develop New Service Business Proposal 1.2.2.3.4 – Develop Detailed Service Specifications Not all contained Level 3 process elements are in scope for the assessment. Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.2.3.1 – Gather & Analyze New Service Ideas	Service	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.2.3.3 – Develop New Service Business Proposal	Service	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.2.3.4 – Develop Detailed Service Specifications	Service	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
Within Level 2: 1.2.3.1 – Resource Strategy & Planning	Resource	Scope Partially Conformant (2)	Partially Conformant One level 3 eTOM process elements has been assessed here for conformance, this is: 1.2.3.1.1 – Gather & Analyze Resource Information Some detailed requirements are not supported. Not all contained Level 3 process elements are in scope for the assessment. Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.3.1.1 – Gather & Analyze Resource Information	Resource	Scope Partially Conformant (4)	Partially Conformant Some detailed requirements are not supported. Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
Within Level 2: 1.2.3.3 – Resource Development & Retirement	Resource	Scope Partially Conformant (2)	Partially Conformant Two level 3 eTOM process elements have been assessed here for conformance, these are: 1.2.3.3.1 – Gather & Analyze New Resource Ideas 1.2.3.3.4 – Develop Detailed Resource Specifications Not all contained Level 3 process elements are in scope for the assessment. Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.3.3.1 – Gather & Analyze New Resource Ideas	Resource	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.
1.2.3.3.4 – Develop Detailed Resource Specifications	Resource	Scope Fully Conformant (5)	Conformant Note that the support provided can involve manual action facilitated by the automated support. See the Process Mapping descriptions in Chapter 3 for further details.

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Disclaimer: TeleManagement Forum has conducted no independent testing of the product for compliance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-certified by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the the use or reliance by any party of or upon such certification.