Company: Tecnotree
Product Title: DOCS – Digital Online Charging System v5.0.2
eTOM Version: R19.0
Assessment Completion Date: October 2020
Detailed Certification Report: R19.0 Final Certification Report for Tecnotree – DOCS – Digital Online Charging System v5.0.2
General Overview
This webpage and report provides details of Tecnotree’s self-assessment and TM Forum’s Conformance Assessment of their DOCS – Digital Online Charging System v5.0.2 product, against the following standard components:
- Business Process Framework (eTOM) version 19.0
The assessment was based on a review of:
- The methodology approach to process modeling against TM Forum’s Business Process Framework Release 19.0 according to the specific processes submitted in scope for the Assessment.
Product Functionality/Capability Overview
DOCS – Digital Online Charging System v5.0.2 Platform Overview
We are in an era of Digital Transformation. The changes in technologies have been rapid and significant. Due to the revolution brought by invention of mobile phone and internet, people are increasingly connected with each other and to the online world.
This transformation necessitates the CSPs to re-invent themselves to provide a high performance, highly reliable infrastructure, which can scale based on requirement, but reduce the overall expenditure. A few years back, this was not possible when horizontal scaling (clone hardware for growth) was the only option available to the Operators. More Subscribers or more usage meant, buy more hardware. Hardware is expensive and does not guarantee seamless scaling with growth.
Tecnotree has decades of expertise in charging products and platform. By leveraging the same and investing in emerging digital technologies, Tecnotree is capable of catering to the vision and upscaling Charging as part of digital journey.
Tecnotree DOCS provides a Standard based, highly flexible and feature rich rating and balance management solution allowing CSPs to capture revenue from any service, independently of the payment method and the delivery channel chosen by the subscriber.
Tecnotree DOCS supports Prepaid as well as Post-paid Subscriber base, with varied rating and charging services for Voice calls, SMS events and data sessions.
The flexible tariff configuration capabilities combined with an optional Policy Management functionality allows CSPs to gain back the control of the network usage and to offer intelligent data allowance bundles quickly, while allowing the addition of a variety of ARPU increasing “booster” packages.
Tecnotree DOCS introduces the unique user-payer paradigm allowing the user of the service to be separated from the payer. The user-payer relationship is configurable and can be set e.g. to allow all calls from children to their parents independently of the balance available on the child’s account. Combined with support for multi-level hierarchies and self-care functionality, the solution empowers the head of the family to decide what, when and how much of the sub-account owners’ (e.g. children) usage is paid for by the main account owner, allowing full control of communications expenditure of the whole family.
The same functionality can also be applied in a corporate context, to limit the company’s exposure to runaway usage of services by employees. In the enterprise context, the payer definition can be based on call type (e.g. local, national, international), event type (e.g. SM MO, SM MT, MMS MO) and date or time (e.g. national holiday, weekday/weekend, business hours/outside of business hours) among other criteria.
The solution supports multiple levels of account hierarchies with a top-down definition of credit limits. The hierarchy allows the account administrator (corporate manager or the head of the family) to manage the credit limit definition per service and per sub-hierarchy.
Combined with Tecnotree Enterprise VPN solution, the user-payer paradigm offers a flexible, yet easy to use way to gain full control of corporate or family communications spending while maintaining the benefits of a single-SIM solution for the users.
Following are the key features of DOCS 5.0.2:
- Provides Real Time Convergent Rating and Charging
- Real Time Balance Management and Credit Management
- Managing the complete Subscriber Lifecycle right from Registration till Termination
- Managing Multiple Account Hierarchies and User Payer Paradigm
- Managing the Bonuses, Promotions and Subscriptions
- Wide range of notifications to be sent via different channels
- Call/Session Control using Signaling Gateway as Interface
- Multi-Protocol Support
- Integration with any 3rd party system requiring Rating and Charging services
- User Management, Identity Management, Dashboard for Reporting
Business Process Framework Level 2 Process Scope
The following figure represents the scope of the assessment based on the Business Process Framework (eTOM) v.19.0. The Level-2 processes highlighted in red, and all their Level-3 constituents were submitted for conformance certification.
Level 2 process coverage for Tecnotree’s DOCS – Digital Online Charging System v5.0.2
Detailed Certification Report: R19.0 Final Certification Report for Tecnotree – DOCS – Digital Online Charging System v5.0.2
For more information on Tecnotree’s DCBS product, please contact:
E-mail : [email protected]
For any additional information on this Conformance Certification Report, please contact TM Forum at [email protected]
Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].
Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.