Company: Tecnotree
Product Name: DLPM: Digital Lead and Prospect Manager v 5.0
Conformance Type: Product Conformance
eTOM & SID Version: 21.0
Assessment Completion Date: January 2022
Detailed Certification Report: Tecnotree DLPM: Digital Lead and Prospect Manager v5.0 eTOM v21.0 Conformance Certification Report
General Overview
This document provides details of Tecnotree self-assessment and TM Forum’s Conformance Assessment of the DLPM: Digital Lead and Prospect Manager v 5.0 against the following Open Digital Architecture (ODA) -eTOM 21.0 components:
- Business Process Framework (eTOM) version 21.0
The assessment included a review of the methodology approach to process modeling against TM Forum’s Business Process Framework (eTOM) Release 21.0 according to the specific processes submitted in scope for the assessment.
Product Overview
DLPM: Digital Lead and Prospect Manager v 5.0 Platform Overview
Tecnotree Digital Lead and Prospect Manager (DLPM) for Digital Service Providers (DSP) is a user-friendly system dedicated to building unique and personalized Enterprise customer relations. It simplifies and organizes the journey from lead to customer. It automates key processes in Lead creation, Quote Management, and lead life cycle. It allows personalization of every Lead’s experience by providing consistent messages across all channels and the creation of a single view of each Lead with information from all customer DLPM Modules.
Digital Lead & Prospect Manager manages the end-to-end lifecycle of potential customers of the operator. Digital LPM provides capabilities like Lead & Prospect creation, Quotation Management, Flexible Pricing management, quotation management, Schedule appointment with Leads & Prospects, Integration with CRM for automated creation of subscriber.
DLPM: Digital Lead and Prospect Manager Overview
Key Features:
The following are the key features of DLPM v 5.0:
- Automated End to End Lead to Order process handled on a unified platform, aligned to SPANCO model
- Designed to address all the interactions between operator and customer as a unified integrated process
- Automated and flexible Contract Management
- Define and configure the dynamic business rules
- Book appointments/ follow-up dates and times with your leads/prospects/customers
- Handle Escalations & Re-assignment of the follow-up tasks
- Faster and efficient registration of subscribers with the pre-captured data
- Enhance Customer Experience by creating and issuing quotations for Leads
- Enable Cross-Selling / Up-Selling of new revenue opportunities
- Lesser cost for acquiring new customers
- Flexible pricing model and historical quotes based on negotiation
- Increase Operational Efficiency because of TM Forum Open API based integration to channels & backend systems
Business Process Framework (eTOM) Level 2 Process Scope
The following diagram represents the Business Process Framework processes that were presented in scope for conformance certification.
eTOM DLPM Scope of certification
Detailed Certification Report: Tecnotree DLPM: Digital Lead and Prospect Manager v5.0 eTOM v21.0 Conformance Certification Report
For more information on the Tecnotree DLPM: Digital Lead and Prospect Manager v 5.0 product please contact: [email protected]
For any additional information on this TM Forum Conformance Certification Report, please contact TM Forum at: [email protected]
Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].
Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.