Company: Telefónica
Implementation Title: Telefónica Business Process Blueprint Design
Implementation Version: N/A
Frameworx Version: Version 14.5
Business Process Framework version: Version 14.5
Assessment Completion Date: November 2015
Detailed Certification Report: Telefónica Business Process Blueprint Design Fx14.5 Conformance Certification Report V1.0.0

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the implementation design listed here against Business Process Framework (eTOM) version 14.5 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in green) that were presented in scope for the assessment.

SIP Level 2 processes in scope for Telefónica Business Process Blueprint Design Assessment

Operations Level 2 processes in scope for Telefónica Business Process Blueprint Design Assessment

The following graphs represent the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes [1/2]

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes [2/2]

Implementation Design Conformance Summary – Business Process Framework

The following charts provide an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Telefónica Business Process Blueprint Design Assessment. The Conformance scores in the following charts are grouped according to the Telefónica End-To-End processes against which the process mapping was submitted.

E2E Lead to Order – Conformance Result Summary

E2E Order to Payment – Conformance Result Summary [1/2]

E2E Order to Payment – Conformance Result Summary [2/2]

Figure 6-5 E2E Usage to Payment – Conformance Result Summary

E2E Request to Answer – Conformance Result Summary

E2E Request to Change – Conformance Result Summary [1/2]

E2E Request to Change – Conformance Result Summary [2/2]

E2E Complaint to Solution – Conformance Result Summary

E2E Problem to Solution – Conformance Result Summary [1/2]

E2E Problem to Solution – Conformance Result Summary [2/2]

E2E Termination to Confirmation – Conformance Result Summary [1/2]

E2E Termination to Confirmation – Conformance Result Summary [2/2]

E2E Insight to Loyalty – Conformance Result Summary

E2E Concept to Market Retirement – Conformance Result Summary

E2E Campaign to Lead – Conformance Result Summary

Implementation Design Conformance Detailed – Business Process Framework

For more comprehensive details for the overall Assessment and the results achieved, please access the full Certification Report in the Downloads area below.

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Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.