Company: Telkom Indonesia
Implementation Title: Broadband Service – Resource Management
Implementation Version: N/A
Frameworx Version: Version 13.5
Business Process Framework version: Version 13.5
Information Framework version: N/A
Assessment Completion Date: November 2014
Detailed Certification Report:
Telkom Indonesia Broadband Service Frameworx 13.5 Implementation Conformance Certification Report

Implementation Description

Over the last two decades, Product Management at Telkom Indonesia has been facing multiple challenges as it witnessed significant growth in many of its products; Product & Resource Management therefore decided to undertake a more radical approach to achieve the effective management of its product portfolio.

This situation was stressed even further when Telkom Indonesia launched its internet business segment as an extension of its traditional telco sector. Telkom Indonesia Product & Resource Management is organized as a Value Chain comprising service strategy, service development, and service implementation. These three functional areas covered the complete product management process and resource management as well, by gathering and analyzing information from the ecosystem made up of the customer, technology trends, competitors and other relevant market information. This approach was extended to service development in alignment with internal infrastructure capabilities and future infrastructure development scenarios.

All service development capabilities had to be tested along with all aspects of service delivery dependencies before entering the market.
To achieve adequate product management efficiency, Telkom Indonesia defined rigorous criteria for exit scenarios for a number of products such as online applications, include refreshment or replacement resource technology scenario to achieve better profitability

These Certification results document the findings from a TM Forum assessment of the Resource Management processes. Details of the findings from TM Forum assessment of Service Management processes can be accessed from Telkom Indonesia Broadband Service – Service Management

For more information, please contact Telkom Indonesia Broadband Product Management: [email protected].

Summary Results: Business Process Framework
Detailed Certification Results: Telkom Indonesia Broadband Service Frameworx 13.5 Implementation Conformance Certification Report