Telkom Indonesia – Broadband Internet Products – Resource Management Implementation

Business Process Framework (eTOM) Release 13.5 Conformance

L1 / L2 / L3 Process

L3 Process Score
[L2 Coverage]

Comments

Level 1: 1.2.3 – Resource Development & Management

Level 2: 1.2.3.1 – Resource Strategy & Planning

[7/7]

1.2.3.1.1 – Gather & Analyze Resource Information

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.2 – Manage Resource Research

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.3 – Establish Resource Strategy & Architecture

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.4 – Define Resource Support Strategies

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.5 – Produce Resource Business Plans

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.6 – Develop Resource Partnership Requirements

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.7 – Gain Enterprise Commitment to Resource Plans

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2 – Resource Capability Delivery

[7/7]

1.2.3.2.1 – Map & Analyze Resource Requirements

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.2 – Capture Resource Capability Shortfalls

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.3 – Gain Resource Capability Investment Approval

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.4 – Design Resource Capabilities

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.5 – Enable Resource Support & Operations

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.6 – Manage Resource Capability Delivery

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.7 – Manage Handover to Resource Operations

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3 – Resource Development & Retirement

[7/7]

1.2.3.3.1 – Gather & Analyze New Resource Ideas

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.2 – Assess Performance of Existing Resources

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.3 – Develop New Resource Business Proposal

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.4 – Develop Detailed Resource Specifications

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.5 – Manage Resource Development

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.6 – Manage Resource Deployment

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.7 – Manage Resource Exit

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).