Company: Tunisie Telecom
Implementation Title: Tunisie Telecom Global Network Operations Centre (GNOC)
Implementation Version: N/A
Frameworx Version: Version 13.5
Business Process Framework version: Version 13.5
Information Framework version: N/A
Assessment Completion Date: December 2014
Detailed Certification Results: Fx13.5 CertificationReport TunisieTelecomGNOC V1.0.0
Implementation Description
The objectives of the GNOC implementation project are the analysis, design and implementation of GNOC end-to-end processes according to Business Process Framework (eTOM) of TM Forum in order to achieve operational excellence, to increase performance and to save cost. These structured processes based on a consistent framework result in increased efficiency, clear responsibilities, less re-work and higher quality as well as customer satisfaction.
The GNOC Process design, which is an essential part on the way to process implementation and continuous improvement, has followed a top-down approach and has been realized with reduced effort by exploiting Business Process Framework (eTOM) and Detecon’s process blueprints in order to receive a TM Forum certification.
The conformance assessment is accomplished for the following GNOC operational processes:
- Trouble Ticket to Solution
- Work Order Management
- GNOC Security Management
- Software Change Management
- Continuity Management
- International Operator Management
For more information, please contact Tunisie Telecom Quality Team:
- Abdessattar Salhi – [email protected]
- Youssef Said – [email protected]
Summary Results: Business Process Framework
Detailed Certification Results: Fx13.5 CertificationReport TunisieTelecom GNOC V1.0.0