ZTEsoft ZSmart version 7.0- Business Process Framework

Company: ZTEsoft Technology Ltd.
Product title and Version: ZSmart Version 7.0
Business Process Framework version: 8.0
Compliance valid dates: December 2010 – December 2012
Detailed Certification Results: ZSmartV7.0 eTOM Certification Report

Product Description:

ZSmart is ZTEsoft’s next-generation BSS/OSS product which covers telecom operators’ whole operation process. ZSmart offers a set of functional components and product packages which can be assembled and configured flexibly on a unified SOA infrastructure to support agile operation and address various market and customer demands perfectly.

TM Forum has reviewed and approved the self-certification of the product listed here against Business Process Framework (eTOM) version 8.0 processes elements. Each process element was measured using a Business Process Framework (eTOM) compliance scale.

Assessed (eTOM) Conformance – ZSmart Version 7 (ZTEsoft Technology Ltd)
eTOM Process element	Assessed Domain	Conformance Level	Comment
1.1.1 Customer Relationship Management	Customer	Level 3	Does not include all parts of CRM
1.1.1.2 Customer Interface Management	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.2.1 Manage Contact	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.2.2 Manage Request (Including Self Service)	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.2.3 Analyses and Report on Customer	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.2.4 Mediate & Orchestrate Customer Interactions	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.12 Bill Inquiry Handling	Customer	Level 4	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.12.1Create Customer Bill Inquiry Report	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.12.2 Assess Customer Bill Inquiry Report	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.12.3 Authorize Customer Bill Invoice Adjustment	Customer	Level 4	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.12.4 Track & Manage Customer Bill Inquiry Resolution	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.12.5 Report Customer Bill Inquiry	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.12.6 Close Customer Bill Inquiry Report	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.10 Bill Invoice Management	Customer	Level 4	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.10.1Apply Pricing, Discounting, Adjustments & Rebates	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.10.2 Create Customer Bill Invoice	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.10.3 Produce & Distribute Bill	Customer	Level 4	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.5 Order Handling	Customer	Level 4	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.5.1 Determine Preorder Feasibility	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.5.2 Authorize Credit	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.5.4 Track & Manage Customer Order Handling	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.5.5 Complete Customer Order	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.5.6 Issue Customer Orders	Customer	Level 4	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.5.7 Report Customer Order Handling	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.1.5.8 Close Customer Order	Customer	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.2 Service Management & Operations	Service	Level 3	Does not include all parts of SMO
1.1.2.2 Service Configuration & Activation	Service	Level 4	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.2.2.1 Design Solution	Service	Level 4	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.2.2.2 Allocate Specific Service Parameters to Services	Service	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.2.2.3 Track & Manage Service Provisioning	Service	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.2.2.4 Implement, Configure & Activate Service	Service	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.2.2.5 Test Service End-to-End	Service	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.2.2.7 Issue Service Orders	Service	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.2.2.8 Report Service Provisioning	Service	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.2.2.9 Close Service Order	Service	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.2.2.10 Recover Service	Service	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”
1.1.2.2.3 Track & Manage Service Provisioning	Service	Level 5	See associated ‘Mapping Comment’ in the ‘Process Mapping Table’ in the “ZSmart V7.0 eTOM Certification Report”

Report Misuse: Frameworx conformance is an important part of enabling the communications industry maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at[email protected].

Disclaimer: TeleManagement Forum has conducted no independent testing of the product for compliance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-certified by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the the use or reliance by any party of or upon such certification.