“TM Forum’s pragmatic approach to developing APIs driven by demand, shared data models and marketplace enablers represents a supply-side vision complementing OASC’s demand-side strategy.”
Open & Agile Smart Cities
Open & Agile Smart Cities (OASC) is a non-profit, international smart city network that has the goal of creating and shaping the nascent global smart city data and services market. We are already today at the forefront of tomorrow’s standards for city data, services, and technology – and we work based on city needs with support from industry. Unlike any other city network, OASC is driven by implementation and focused on open platforms and citizen engagement.
John Carney
Senior Vice President, Communications, Media and Entertainment, Salesforce
John Carney
Senior Vice President, Communications, Media and Entertainment, Salesforce
“Telecom service providers must become customer-centric and simplify customer experiences, but their current legacy business and operational support systems prevent it. They need to unleash the biggest asset they have – data – to become predictive and proactive.”
Salesforce
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
Haiping Che
Chief Strategy Officer, Digital Transformation, Huawei Technologies
Haiping Che
Chief Strategy Officer, Digital Transformation, Huawei Technologies
"Digital leadership involves defining a digital transformation methodology and framework with practice light houses, to speed up the progress of the industry's digitalization; TM Forum's Digital Maturity Model (DMM) program aligns with that."
Huawei Technologies
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – the company is committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Martin Creaner
Author, Digital Transformation & Corporate Strategy Advisor, ODG Technologies
Martin Creaner
Author, Digital Transformation & Corporate Strategy Advisor, ODG Technologies
“Don’t make the mistake of believing that 5G is in some way independent of successful digital transformation. The two are intimately linked. Telcos will be unable to reap the benefits that cloudification and 5G promises without effective digital transformation. Similarly, the new digital services and ecosystems that we hope to exploit will depend on the capabilities offered through cloudification and 5G.”
ODG Technologies
Thierry Derungs
Chief Digital Officer, BNP Paribas Wealth Management
Thierry Derungs
Chief Digital Officer, BNP Paribas Wealth Management
“A digital leader is firstly a leader, a fully-fledged one; this goes along with all the classics: being a great communicator, having conviction, pushing collaboration, being happy when others succeed, taking failure as an opportunity to learn… In addition to these, a digital leader must be a very strong believer. There are so many obstacles in a digital transformation.”
BNP Paribas Wealth Management
With €373bn in Asset under Management as of June 2018 and 6,800 professionals in 3 hubs (Europe, Asia, USA), BNP Paribas Wealth Management is a leading global private bank, ranking 1st in the Eurozone.
Alpna Doshi
Global CIO, Philips
Alpna Doshi
Global CIO, Philips
"As digital leaders we must build an external customer focus for the entire organization and develop consumer engagement expertise to ensure that our digital transformation extends throughout the internal organization and beyond to customers, suppliers, partners and processes."
Philips
Royal Philips is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care.
Pablo Esses
CIO, Telecom Argentina
Pablo Esses
CIO, Telecom Argentina
“There is no chance of achieving a big transformation without diversity of points of view. We are implementing an operational model that puts the client at the center, supported by cross-area teams bringing together people with different skills who contribute ideas, creativity and capabilities to generate business value.”
Telecom Argentina
Telecom Argentina S.A. is the major local telephone company for the northern part of Argentina, including the whole of the city of Buenos Aires, and also operates the mobile phone service Personal, the cable modem service Arnet-Fibertel and the cable operator Cablevisión.
Ibrahim Gedeon
CTO, TELUS
Ibrahim Gedeon
CTO, TELUS
“Over the next decade I’m looking forward to seeing a prioritization of security and privacy by design, as these two tenets are critical to envisioning a digital world where peering with numerous partners in the business-to-business and business-to-consumer realm is the new reality.”
TELUS
TELUS is Canada’s fastest-growing national telecommunications company, providing a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment, video and home security. TELUS is also Canada's largest healthcare IT provider, and TELUS International delivers business process solutions around the globe.
Anthony Goonetilleke
Chief Technology Officer, Amdocs
Anthony Goonetilleke
Chief Technology Officer, Amdocs
“One way that we have accelerated our organization’s transformation is by re-skilling the workforce in key technology domains like microservices, cloud and more. Even the training tools we use are changing. The ability of our people to continuously learn and adapt is the new currency for success.”
Amdocs
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. Amdocs and its 25,000 employees serve customers in over 85 countries.
Bhaskar Gorti
President & CDO, Nokia
Bhaskar Gorti
President & CDO, Nokia
"More than simply the right thing to do, gender-balanced, inclusive workforces make a big difference to the bottom line and our ability to innovate. If we are diverse and our customers are diverse, we do a better job of serving them."
Nokia
Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865. Their communications service provider customers support more than 6.4 billion subscriptions with their radio networks, and their enterprise customers have deployed over 1,300 industrial networks worldwide.
Hlynur Guðmundsson
CIO, Síminn
Hlynur Guðmundsson
CIO, Síminn
“Historically we have been a siloed company. Part of our digital transformation is about joining IT and business in projects; we sit and work together from project start to end. My role has been to ensure that IT understands the benefits of this close cooperation.”
Síminn
Síminn is the leading provider of wireless communications services in Iceland, operating a 4G/3G/2G mobile network reaching over 99% of Iceland's population, including the rural areas - and offering a wide range of mobile services.
Rachel Higham
Managing Director, IT, BT
Rachel Higham
Managing Director, IT, BT
“Digital leadership for me is not just across online channels or apps, it is across the full spectrum of social, mobile, analytics, IoT and cloud user experiences. It also has to be holistic consideration -
technology capabilities are critical but the right culture, behaviors, ambition, vision and strategy, skills and talent pipeline, operational processes, and even physical facilities are even more important.”
BT
BT is one of the world's leading communications services companies, serving the needs of customers in the UK and in 180 countries worldwide. BT's main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.
Archana Jain
Chief Information Officer, Verizon Partner Solutions
Archana Jain
Chief Information Officer, Verizon Partner Solutions
"A good digital leader is someone who understands the power of technology, has insightful knowledge in how it can be applied to build new models, and who inspires others to follow that vision by bringing a culture change."
Verizon Partner Solutions
At Verizon, we believe in the power of technology to solve just about anything. That’s why we gather some of the sharpest minds and put them to work on the toughest challenges. Our vision of the future is based on expanding global markets for mobility, broadband and video. Our investment in superior wireless, fiber-optic and global IP networks puts Verizon in the center of these powerful growth markets and enables us to deliver unique connected services on a global scale.
Aloke Kapur
Partner, BearingPoint
Aloke Kapur
Partner, BearingPoint
“It is not just about 5G technology, it is about how 5G will change the life of the customer, and supporting the customer on their journey. ‘Collaboration’ and ‘partnering’ within and across organizations are the absolute watch words.”
BearingPoint
BearingPoint is a multinational management and technology consulting firm headquartered in Amsterdam, Netherlands. It has operations in 22 countries with around 4,500 employees and is one of the largest management consultancies in Europe.
Tarig Khalil
CIO, Sudatel Telecom Group
Tarig Khalil
CIO, Sudatel Telecom Group
“The biggest challenge we face in attaining our digital transformation aims is achieving a balance between working with agile business and governance processes to catch up with the rapidly changing business and technology on one side, and controlling risks, legacy and costs on the other.”
Sudatel Telecom Group
Sudatel Telecom Group (STG) is one of the leading telecom companies in the region, serving the needs of customers in Sudan and Africa. Since its foundation on 7th March 1993, STG has grown steadily from local to regional markets, setting a good example for privatization policy.
Andre Kriger
CIO of Vivo, Telefónica Brazil
Andre Kriger
CIO of Vivo, Telefónica Brazil
"We are applying a mix of critical chain, lean and agile techniques to improve our IT project portfolio performance. Our target is to double the rate of deliveries in the next few months."
Telefónica Brazil
Telefonica Brasil is a mobile telecommunications company in Brazil offering postpaid mobile services. The company also operates as a fixed telecommunications company in the state of Sao Paulo. The company markets its mobile services under its Vivo brand.
Andrey Kuzin
CTO, Smart Axiata
Andrey Kuzin
CTO, Smart Axiata
"Smart’s strategy has always been and always will be focused on our customers. Digital transformation is a daily struggle that involves everyone in the organization to become a digital workforce, supporting our endeavor in becoming “Cambodia’s Digital Champion by 2020"."
Smart Axiata
Smart Axiata Co., Ltd., Cambodia’s leading mobile telecommunications operator, currently serves 8 million subscribers under the ‘Smart’ brand. Smart Axiata is part of Axiata Group Berhad, one of Asia’s largest telecommunications groups. Smart is at the forefront of mobile technology advancement in Cambodia. Smart was the first network to introduce 4G LTE in 2014, 4G+ in 2016 and 4G+ with HD Voice (VoLTE) in early 2017.
Dr. Anastassia Lauterbach
Author & Entrepreneur, NED
Dr. Anastassia Lauterbach
Author & Entrepreneur, NED
“I do not believe telecommunication providers are capable of delivering their data marketplaces to fully benefit from machine learning technologies. So far, they haven’t been successful with this. They need to develop an ecosystem which is right for them, as opposed to copying the approach from top internet brands.”
Michael Lawrey
Chair of Finance Committe and Director of the Board, TM Forum
Michael Lawrey
Chair of Finance Committe and Director of the Board, TM Forum
“Digital leadership is about changing the culture of your company to drive it very differently to traditional models. It encompasses everything from the type of people we employ, to empowering and entrusting those people to do the work; really believing in the workforce that you’ve got.”
TM Forum
TM Forum is the global industry association that drives collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers.
Peter Leukert
Global CIO, Deutsche Telekom IT GmbH
Peter Leukert
Global CIO, Deutsche Telekom IT GmbH
“Life is for sharing – that is what Deutsche Telekom stands for. TM Forum is a great place for sharing ideas, experiences, vision and perspectives. The digital future holds great opportunities and risks for telcos.
The Forum can make a contribution to shape a positive future for the industry and its customers.”
Deutsche Telekom IT GmbH
Deutsche Telekom is one of the world's leading integrated telecommunications companies, with some 178 million mobile customers, 28 million fixed-network lines, and 20 million broadband lines. Providing fixed-network/broadband, mobile communications, Internet, and IPTV products and services for consumers, and information and communication technology (ICT) solutions for business and corporate customers, Deutsche Telekom is present in more than 50 countries. With a staff of some 216,000 employees throughout the world, we generated revenue of 75,7 billion Euros in the 2018 financial year, about 66 percent of it outside Germany.
Michael Lewrick
Best-selling Author, The Design Thinking Playbook
Michael Lewrick
Best-selling Author, The Design Thinking Playbook
“I see a lot of potential in blockchain technology. The shift from an internet of information to a new internet of values will disrupt many markets and industries. In 10 years we will talk the new business ecosystems that have emerged from the proofs of concept and pilots currently exploring the full potential of these game-changing technologies.”
The Design Thinking Playbook
The Design Thinking Playbook is an actionable guide to the future of business. By stepping back and questioning the current mindset, the faults of the status quo stand out in stark relief—and this guide gives you the tools and frameworks you need to kick off a digital transformation.
Portia Maluleke
CIO, Openserve
Portia Maluleke
CIO, Openserve
"I am concerned about singularity and the new threats that technology advancements bring and the impact on privacy. We are only scratching the surface in terms of mastering technologies such as AI and robotics."
Openserve
Openserve are South Africa’s largest communications infrastructure provider with the biggest fixed broadband network in the country. We’ve supplied over a million DSL connections, laid down over 147,000km of fibre optic cables and connected over 81,000 homes to fibre.
Harmeen Mehta
Global CIO, Bharti Airtel Limited
Harmeen Mehta
Global CIO, Bharti Airtel Limited
"Digital leadership starts with a thought and ends with an innovative act; it is when technology is the means to disrupt the conventional way of doing things to create a brilliant customer experience! This is exactly what we are trying to do at TM Forum: to take genuine business problems, solve them with disruptive thinking and build a maturity model around it so that the industry can benchmark itself."
Bharti Airtel Limited
Bharti Airtel Limited is a leading global telecommunications company with operations in 16 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers.
Gary Miles
Chief Marketing Officer, Amdocs
Gary Miles
Chief Marketing Officer, Amdocs
“To embrace the convergence of communications, entertainment, digital life and the enterprise of tomorrow, carriers will need to become agile, transform their workforces and continuously upgrade their systems for these needs. The Forum can provide a compass for such changes."
Amdocs
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees serve customers in over 85 countries.
Mmakgosi Mosupi
CIO, Dark Fibre Africa
Mmakgosi Mosupi
CIO, Dark Fibre Africa
“We realize that digital journeys are not always smooth. Our biggest task in implementation is getting every user of the systems we adopt up to the same level of skill. Good change management remains necessary to increase their willingness to adopt new ways of doing things.”
Dark Fibre Africa
Since 2007 DFA has been assisting clients with solutions for their dark-fibre needs, and thus connecting South Africans to the Internet and one another for the last ten years. They are in the business of connecting clients to their clients, and do this through over 10 000 kilometres of fibre optic cables.
Luc Noiseux
Senior VP, Strategy and CTO, Cogeco
Luc Noiseux
Senior VP, Strategy and CTO, Cogeco
"The development of next-generation wireless networks, advances in AI and data analytics enabled by connected clouds, and innovative internet-of-things solutions will shape the next decade. While these technologies bring advancements of their own, their combination is where the biggest disruption lies."
Cogeco
Cogeco Inc. is a Canadian telecommunications and media company headquartered in Montréal, Québec. The company provides Internet connectivity services, cable television and telephony to residential and commercial customers in the provinces of Ontario and Québec, in Canada, and in 11 states in the United States. Its Cogeco Media subsidiary owns and operates 23 radio stations across the province of Québec, as well as Cogeco News, a news agency.
Anthony Rodrigo
Global CIO, Axiata Group
Anthony Rodrigo
Global CIO, Axiata Group
"I am looking forward to the development of telco digital market places where telcos, their partners and developers can collaborate for ecosystem-based innovation. For 5G applications development and monetization to reach its full potential, operators will need to actively build partnerships via such digital market places."
Axiata Group
As one of the leading telecommunications groups in Asia in pursuit of its vision to be the New Generation Digital Champion by 2022, Axiata has transformed itself from a holding entity with a portfolio of pure-play mobile assets into a Triple Core Strategy driven business focusing on Digital Telco, Digital Businesses and Infrastructure. Within ASEAN and South Asia, Axiata has controlling stakes in market-leading mobile and fixed operators in the region including ‘Celcom’ in Malaysia, ‘XL’ in Indonesia, ‘Dialog’ in Sri Lanka, ‘Robi’ in Bangladesh, ‘Smart’ in Cambodia and 'Ncell' in Nepal.
Sri Safitri
Project Director, Chief Innovation & Strategic Portfolio Office, Telekomunikasi Indonesia
Sri Safitri
Project Director, Chief Innovation & Strategic Portfolio Office, Telekomunikasi Indonesia
“A leader acts like a conductor leading a symphony. Those who can best orchestrate their people-power and digital technology will be the ones that outperform their competitors.”
Telekomunikasi Indonesia
Telkom Indonesia is the only Indonesian state owned telecommunication enterprises with the largest telecommunications and network service provider in Indonesia. Telkom Group serves up to 200 million customers throughout Indonesia with a complete range of telecommunications services which include fixed wireline and fixed wireless telephone lines, cellular communications, network and interconnection services and internet and data communication services.
Alphonzo Samuels
Chief Executive Officer, Openserve
Alphonzo Samuels
Chief Executive Officer, Openserve
“Digitization encourages a ‘winner takes all’ scenario so it’s imperative that developing markets keep pace with the Fourth Industrial Revolution."
Openserve
Openserve are South Africa’s largest communications infrastructure provider with the biggest fixed broadband network in the country. We’ve supplied over a million DSL connections, laid down over 147,000km of fibre optic cables and connected over 81,000 homes to fibre.
“A transformation program that looks at technology as a starting point will not get far. We recognized this very early on and one of the best decisions we made was to move the responsibility of culture change from HR into the transformation office and build a new change management team to support this culture change.”
Celcom Axiata Berhad
Established since 1988, Celcom, a member of the Axiata Group of Companies, is the first mobile operator in Malaysia. Celcom offers the widest and most extensive 2G, 3G and 3.5G coverage, serving 98% of populated areas, while it’s 4G covers 76% of population. Serving 9.7 million customers, Celcom believes that talent, innovation, operational excellence and embracing digitization will be the key to create awesome customer experiences.
Thierry Souche
Group CIO, Orange
Thierry Souche
Group CIO, Orange
"If it succeeds in facilitating a wide adoption of Open Digital Architecture, TM Forum may catalyze an industry-wide, co-ordinated move towards digital operations."
Orange
Orange is one of the largest operators of mobile and internet services in Europe and Africa and a global leader in corporate telecommunication services.
Yuval Stein
AVP Technologies, TEOCO Corporation
Yuval Stein
AVP Technologies, TEOCO Corporation
"We all want to reach the level where customers will not even be aware that something has gone wrong and there’s no doubt that AI and machine learning are key."
TEOCO Corporation
TEOCO is a leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs) worldwide. TEOCO products provide actionable and measurable insights into network and customer behavior, enabling digital transformation while enhancing CSPs network QoS and reducing their operational costs.
Alexander Stock
Chief Information Officer, A1 Telekom Austria
Alexander Stock
Chief Information Officer, A1 Telekom Austria
“For me personally the biggest ‘win’ that we have achieved so far is that we have managed to make our people happier again. Moving to an agile setup has transformed our organization from highly industrialized processes with a high division of labor and many job roles, back into more end-to-end responsibility and team work.”
A1 Telekom Austria
A1 Telekom Austria (A1) is a major Austrian fixed and mobile network operator. Austria's first GSM mobile phone network began testing in 1992 and commercial operations began in 1994, under the name Mobilkom Austria. After the merger with Telekom Austria in July 2010 it operates under the new name of A1 Telekom Austria.
Doug Suriano
Senior Vice President and General Manager, Oracle
Doug Suriano
Senior Vice President and General Manager, Oracle
"TM Forum and Oracle Communications share the objective of seeing our industry transform, grow and thrive in this age of digital transformation. We can do this through defining an ecosystem of stakeholders who adopt common APIs and other standards to enable service agility and flexibility, driving profitability and outstanding customer experience in member organizations."
Oracle
With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in software as a service, platform as a service, infrastructure as a service, and data as a service.
Jacqueline Teo
Chief Digital Officer, HGC Global Communications
Jacqueline Teo
Chief Digital Officer, HGC Global Communications
“HGC's digital strategy centers around open platforms with flexible services that can be reused and deployed quickly, enhanced self-generated experiences, equipping HGC with the mindset, aptitude and skills to evolve as quickly as our customers.”
HGC Global Communications
HGC owns an extensive fibre-optic network in Hong Kong and provides world-class telecoms services based on innovative application of the latest technologies and a strong customer-centric service ethic. Coupled with its four cross-border routes integrated with three of mainland China's tier-one telecommunications operators and a world-class international network, HGC provides a comprehensive range of fixed-line telecommunications services locally and overseas.
Sivan Umapathy
CIO, Telekom Malaysia
Sivan Umapathy
CIO, Telekom Malaysia
“The three biggest changes the next decade will bring are: cloud technologies, artificial intelligence and machine learning and extended reality through IoT.”
Telekom Malaysia
Telekom Malaysia Berhad (TM), Malaysia’s Convergence Champion and No. 1 Converged Communications Services Provider offers a comprehensive suite of communication services and solutions in fixed (telephony and broadband), mobility, content, wifi and smart services.
Simon Williams
CEO, NTT DATA UK
Simon Williams
CEO, NTT DATA UK
“We strongly believe that digital transformation is a journey not a project. We fully embrace the move to agile and the exploitation of disruptive technologies. In fact, the journey approach to digital transformation almost mandates the adoption of agile thinking and iterative development – rather than ‘big bang’ transformation.”
NTT DATA UK
NTT DATA is a top 10 global business and IT services provider with more than 100,000 professionals in over 50 countries. Through innovation, in-depth industry expertise and dedicated onshore and offshore teams of experts, we provide the capabilities, resources and experience to guide your digital development.
Eugene Yeo
CIO, MyRepublic
Eugene Yeo
CIO, MyRepublic
"My approach to leadership boils down to embracing a “fail, but fail fast” approach. As with any change, particularly with the adoption of new technology, there is always a risk of making mistakes."
MyRepublic
MyRepublic is on the front lines of the biggest transformation the telecommunications industry has seen in decades - and we’re loving it. The Next Generation National Broadband Network (NBN) is a great opportunity for small businesses to shake things up and we couldn’t be prouder to get involved. We are currently offering the world’s fastest fibre broadband at 1GBps and shaking the market both here in Singapore, Indonesia as well as New Zealand.