29 June - 1 July, 2027
Copenhagen
The Loft: Trustworthy AI and Data Innovation
Loft
14:30 - 14:45Speed is easy. Trust is harder. Does your AI have both?
Most telco AI deployments do not fail loudly. They fail quietly, slipping back into manual processes because teams still do not fully trust AI outputs, especially in mission-critical B/OSS operations. In this Disruptor Story, Nuno challenges the industry’s default mindset - speed first, governance later - and presents a different path: engineering trust from the ground up. Drawing on a real B/OSS operations use case aligned with TM Forum standards, he shows that trust is not a feature you add. It is a foundation you design from day one.
Nuno Sá Couto, CTO, Conkord
14:45 - 15:00
Beyond the hype: Engineering an AI-first operating model in telecom.
The dominant AI narrative is one of efficiency and substitution. The operators that will win the next decade are writing a different story. The broadband race is won or lost where the operating model meets the customer. Virgin Media O2, Tech Mahindra and Zinier come together at DTW Ignite to showcase how AI is no longer a layer of technology you bolt onto the business, but a reimagined operating model enabler. In this session, we’ll address the question every telco leader should be answering: how do you redesign the operating model so that AI compounds across the entire journey from wholesale strategy to the customer door?
Moderator: Upendra Dharmadhikary, Managing Partner, Tech Mahindra
Rakesh Tallam, Executive Director, Virgin Media O2
Parik Makwana, Head of Product & Digital Transformation, Zinier
Session speakers
Nuno Sá Couto
CTO
Upendra Dharmadhikary
Managing Partner
Rakesh Tallam
Executive Director
Parik Makwana
Head of Product and Digital Transformation
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Decode: Agentic AI: Learnings from the field
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Trustworthy AI & Data Mission Garage: Day Two afternoon
Join the Trustworthy AI & Data Garage for hands-on teamwork with leading minds in AI, analytics, and data strategy.