Playbook
Pillar 5: Business objectives
Playbook Summary:
GenAI has the potential to drive transformative change for operators by enabling near-human interactions and accelerating broader AI adoption across the organization.
Building an AI strategy: telcos put the foundations in place
AI is set to shake up telco operating models, and implemented the right way could lead to new growth and revenue streams. But first operators need to put the right strategies in place.
(See section 1, pages 8-12 'Building an AI-ready organization')
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Generative AI: operators take their first steps
Generative AI (GenAI) developments are hitting the headlines daily, but what should communications service providers (CSPs) do to take advantage of this potentially powerful technology?
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