Member Case Studies
TM Forum’s global member companies work together to collaboratively solve complex industry-wide challenges, deploy new services and create technology breakthroughs to accelerate change. These digital transformation case studies showcase just some of the impressive achievements of our member community.
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Huawei FinTech Solution for Financial Inclusion
Huawei FinTech Solution for Financial Inclusion
Huawei’s fintech solution drives inclusion in emerging markets
Smart IDC — Intelligent Energy Saving for Data Centers
Smart IDC — Intelligent Energy Saving for Data Centers
Intelligent solution slashes data center energy and emissions
ERA – TM Career and Networking Application
ERA – TM Career and Networking Application
A new ERA for talent and development at Telekom Malaysia Berhad
Alvatross by Satec: a new OSS entrant born with an ODA DNA
Alvatross by Satec: a new OSS entrant born with an ODA DNA
Alvatross by Satec leverages its ODA DNA to act like a startup
Sustainable Green Data Center
Sustainable Green Data Center
Building greener data centers: From design to operation
Digitalization of business processes at VNPT
Digitalization of business processes at VNPT
VNPT transforms processes and culture through training
Kanpur Greenfield Smart City Solution
Kanpur Greenfield Smart City Solution
Indian city Kanpur partners with Tech Mahindra on a smart city solution for a sustainable future
Telenet AMS- MOVING FROM “GOOD TO GREAT”
Telenet AMS- MOVING FROM “GOOD TO GREAT”
Telenet AMS helps staff become ‘cloud and digital ready
Robotics Process Automation (RPA) for Axiata Corporate Centre
Robotics Process Automation (RPA) for Axiata Corporate Centre
At the corporate HQ of one of Asia’s leading telecoms companies, Axiata Corporate Centre, the focus is on the group becoming a digital telco. As part of its Digitization Program, Axiata implemented robotic process automation (RPA) to eliminate manual, repetitive processes where possible with partner KGiSL.
Using Customer Experience to Improve Employee Engagement and Grow Business Value
Using Customer Experience to Improve Employee Engagement and Grow Business Value
Vodafone Turkey’s CX transformation leads to satisfied customers, new revenue and happier employees
ISYANA: AI & ML Service Hub for Monetization & Customer Engagement
ISYANA: AI & ML Service Hub for Monetization & Customer Engagement
AI-powered service hub boosts monetization and customer engagement
Viettel Money – The leading digital financial ecosystem
Viettel Money – The leading digital financial ecosystem
Viettel Digital Services launched a digital financial ecosystem, Viettel Money, in 2018. When it added mobile money services in December 2021, it already had an ecosystem of more than 300 partners including utilities, travel, hotels, movies and more.
Turk Telekom Group OMNI Channel Programme
Turk Telekom Group OMNI Channel Programme
Türk Telekom’s omnichannel transformation
Digital, Intelligent Operations Create Optimal User Experience
Digital, Intelligent Operations Create Optimal User Experience
It was increasingly difficult for China Unicom to identify faults in its cloud core network, while the hard disks in its data center were below par, and links in its optical transport network were deteriorating.
Cloud Native, Software Defined Network Management for nbn
Cloud Native, Software Defined Network Management for nbn
Infosys and nbn use cloud-native approach to simplify network management
Delighting Users with unifi’s 24 Hours Service Promise
Delighting Users with unifi’s 24 Hours Service Promise
unifi boosts brand trust with 24-hour service guarantee
Axonect Hybrid/Multi cloud orchestrator to enable Axiata Digital Transformation
Axonect Hybrid/Multi cloud orchestrator to enable Axiata Digital Transformation
Axiata Digital Labs uses ODA to build its Axonect Hybrid Cloud Orchestrator, enabling Axiata OpCo cloud adaptation
Consolidating multiple IT stacks to support customer growth, future expansion and operational stability
Consolidating multiple IT stacks to support customer growth, future expansion and operational stability
Three become one as T-Mobile Netherlands undertakes major IT consolidation
XL Axiata’s unique business process-driven approach
XL Axiata’s unique business process-driven approach
AI-driven, self-healing, zero-touch automation resolves problems before they impact customers.
Consolidating Wholesale BSS and Partner Management to Support a Rapidly Growing Ecosystem and Complex Business Models
Consolidating Wholesale BSS and Partner Management to Support a Rapidly Growing Ecosystem and Complex Business Models
T-Mobile USA Wholesale increases ecosystem, revenues with digital BSS plus partner management
Comviva BlueMarble Digital BSS enhances Tata Play Customer Experience
Comviva BlueMarble Digital BSS enhances Tata Play Customer Experience
Tata Play boosts CX and revenues, bundling freemium and paid-for streaming content
Digital transformation project of BSS/OSS Cloudification
Digital transformation project of BSS/OSS Cloudification
China Telecom has used the TM Forum Open Digital Architecture and Open APIs to migrate all its operational and business support systems (OSS/BSS) to the cloud, 20% of which are core systems that are now fully cloud-native. The capabilities have been delivered to various customers’ digital transformation projects.
MTC Namibia OSS: Towards an open digital architecture
MTC Namibia OSS: Towards an open digital architecture
MTC Namibia moves OSS to the cloud
5G Cloud and Al convergence of BOSS
5G Cloud and Al convergence of BOSS
China Unicom has implemented a massive cloud-native billing system to support the rollout of 5G.
Telefónica Germany introduced Predictive Maintenance System
Telefónica Germany introduced Predictive Maintenance System
Predictive maintenance begins Telefónica Germany’s journey towards autonomous networks
AI driven Smart Wireless Analysis Tool (SWAT) by China Unicom and Nokia
AI driven Smart Wireless Analysis Tool (SWAT) by China Unicom and Nokia
AI-driven analysis of wireless networks cuts testing costs by 66% while processing 55bn records a day
Customer Oriented Network Management and Automation with “AI in Operations”
Customer Oriented Network Management and Automation with “AI in Operations”
Customer Oriented Network Management and Automation with AI in Operations
AIOps Service Monitoring and Assurance
AIOps Service Monitoring and Assurance
AIOps monitors and assures services to reduce risk, improve customer experience, productivity and business continuity
Martini Automation and Analytics
Martini Automation and Analytics
BT’s Martini automation platform applies machine learning to many areas of OSS
China Unicom Autonomous Networks Scheduling and Opening Platform
China Unicom Autonomous Networks Scheduling and Opening Platform
China Unicom Autonomous Networks Scheduling and Opening Platform
Composite Orchestration (Ordering and Orchestration Management) of hybrid services in a NaaS Architecture
Composite Orchestration (Ordering and Orchestration Management) of hybrid services in a NaaS Architecture
Composite orchestration is the key to delivering hybrid services through NaaS architecture
5G Cloud-Network Capability Integration Management Solution
5G Cloud-Network Capability Integration Management Solution
Developing scalable 5G services at the edge through unified resource management and new service operations
The 5G private network operation platform enables vertical industries to develop
The 5G private network operation platform enables vertical industries to develop
Operations platform for private 5G networks can meet the specific needs of many vertical industries
Application Practice of China Mobile Privacy Computing Products in Various Industries
Application Practice of China Mobile Privacy Computing Products in Various Industries
stc reinvents customer experience on its fixed network
Network & Customer Experience Improvement Program 2021
Network & Customer Experience Improvement Program 2021
Dialog Axiata boosts customer experience with data-driven network upgrade
STC Fixed CEM solution
STC Fixed CEM solution
stc reinvents customer experience on its fixed network
Proactive home broadband customer experience management by China Mobile Fujian Branch Company and Nokia
Proactive home broadband customer experience management by China Mobile Fujian Branch Company and Nokia
Fujian MCC closes the customer experience gap for home broadband users
Openserve Connect App – A wholesale innovation initiative
Openserve Connect App – A wholesale innovation initiative
New app connects Openserve to the customer
Green 5G Promotes Sustainable Development
Green 5G Promotes Sustainable Development
China Mobile’s Green 5G Program achieves energy-saving at scale
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