Party Problem Management

Party Problem Management component is responsible to collect claims and/or problems reported by parties (customers, suppliers, partners etc.). The claim / problem fulfillment is demanded to the components owning the specific data and processes. Party claims / problems can include: - General questions on products purchased and being used by the party. - Problems with products already purchased and being used by the party either due to lack of education or service/network problems. - Problems with a material purchase from the service provider, even if they do not have an account with the said service provider. - General inquiries, complaints, and commendations.