Service Qualification Management

The Service Qualification component is responsible for checking and validating the availability of a service according to specified and configured business rules. It must identify at least one technical solution (RFSspec) available to deliver the service (CFSspec) and check the availability of all the resources types involved in this technical solution. No resources are allocated during Service Qualification. The Service Qualification component has functionality that include checking service feasibility status and publishing or reporting service qualification result, but also calculated service delivery due date and identified need of an appointment at the customer site. This component can also be in charge of the cost calculation of the technical solution identified, when it cannot be determined at catalog design time (complex B2B services). This information will be used as an input to price calculation.