Workforce Management provides capabilities to describe teams, organizations, skills and availability of sales / technical experts. It provides the ability in reserving time slots to carry out assigned task (internal or customer facing). It allows the reservation (and their updates / reschedule) of appointments and interventions.
ODA Function Block:
Production
Component name:
Workforce Management
Component ID:
TMFC046
Component version:
1.0.0
Component specification status:
Specified
Published date:
None
Mandatory
TMF646 Appointment Management
Optional
TMF701 Process Management
TMF688 Event Management
Software providers who support this component and have certified its mandatory Open APIs
Software providers without all mandatory APIs certified
