The term eTOM stands for “enhanced Telecom Operation Map”.  The TM Forum renamed it as “Business Process Framework” since 2013. TM Forum is a standard organization who maintains the Business Process Framework aka eTOM. Business Process Framework (BPF) is a end-to-end business process guidelines that TM Forum recommends for telecom operators to adopt in their day to day business process practices. BPF is a major component of TM Forum’s Frameworx. The other major components of Frameworx are: 1) Shared Information and Data Model (SID), 2) Telecom Applications Mapping (TAM), and 3) Integration Framework (TNA).  The BPF is categorized into various levels such as Level 0, Level 1, Level 2, Level 3 and so on. The highest level view of eTOM processes are defined at Level 0. At level 1, eTOM are conceptually composed of three (3) focus areas: 1) Strategy, Infrastructure and Product, 2) Operations ad 3) Enterprise Management. The key benefits of applying the Business Process Framework are as follows: 

• Standard practice to develop or streamline business processes across all cross-functional organizations within a company
• Creates end-to-end business process flows, eliminates process duplicates or gaps
• Provides a common process language for telecom service provides as well as for Original Equipment Manufucturer (OEM), Independent Software Vendors (ISV) and others
• A well defined business processes are foundation for developing robust applications

See more on Standard Practices.