On Monday, Infosys Ltd ADR (NYSE:INFY) stock opened its trade at $14.04 and after floating in a range of $13.77 to $14.11, settled at $13.81. The stock lost -0.93% in total of its share price. The stock’s 52-week range is $13.74 – $20.47.

Infosys, a global leader in consulting, technology, outsourcing and next-generation services, declared that it has been awarded in the ‘Best in Show’ category by TM Forum Live! Asia”. TM Forum is a leading global industry association for digital business. The award was given for the ‘Cognitive Digital Agent’ – a project championed by Globe Telecom, Philippines together with Infosys, Amdocs and Huawei.

The project demonstrated the feasibility of using cognitive computing technologies aligned to telecom business processes to enhance customer experience in a more intuitive and natural fashion. To address changing consumer needs and demands in recently’s digital economy, Infosys, together with Huawei and Amdocs, established the Cognitive Digital Agent – a five-month project, led by Globe Telecom. This was aimed at creating the next generation of customer care services, leveraging artificial intelligence technologies. The core solution is driven by Infosys’ expertise in natural language processing, machine learning and cognitive computing. The Cognitive Digital Agent has the capability to address complex queries and answer questions through omni-channel access counting interactive voice responses (IVR), portals and wearables.

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