Archived versionGB1006 Customer Experience Management 2025 Guidebook R19.01
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Experience Management
This CEM 2025 Guidebook describes the new direction that is taken on for an update of the existing Omnichannel Guideline (Version R18.5).
General Information
Document series:
GB1006
Document version:
1.0.1
Status:
TM Forum Approved
Document type:
Best Practice
Team approved:
17-Jun-2019
IPR mode:
RAND
TM Forum Approved:
30-Sep-2019
Date modified:
02-Oct-2019