Archived versionGB962A Lifecycle Metrics R14.5.1
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Experience Management Project
Over 450 metrics for measuring customer experience that extend across the entire customer lifecycle.
General Information
Document series:
GB962A
Document version:
2.2.1
Status:
TM Forum Approved
Document type:
Best Practice
Team approved:
09-Jun-2014
IPR mode:
RAND
TM Forum Approved:
27-Mar-2015