Archived versionGB962D Customer Experience Management Implementation Guide Use Cases R17.0.1
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Centric
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework (eTOM) and the Information Framework (SID).
There are currently 54 use cases (49 CEM-Customer Experience Management and 5 CAM-Customer Analysis and Management) that have been published. Not all use cases have all elements completed, but they will give a head start to their users in all cases.
General Information
Document series:
GB962D
Document version:
6.0.2
Status:
TM Forum Approved
Document type:
Best Practice
Team approved:
05-Jun-2017
IPR mode:
RAND
TM Forum Approved:
13-Nov-2017
Date modified:
21-Nov-2017