GB994 Omni Channel Guidebook R16.5.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
New in this release are:
- Omni Channel requirements mapped to data analytics needs
- Updated KPIs for the Omni Channel maturity model.
General Information
Document series: GB994
Document version: 2.0.2
Status: TM Forum Approved
Document type: Best Practice
Team approved: 18-Jun-2018
IPR mode: RAND
TM Forum Approved: 11-May-2017
Date modified: 12-Jun-2017