Digital Maturity Model R17.0.1 (GB997)

This document is a guidebook describing the business drivers for developing a Digital Maturity Model, the approach taken and structure of the Model.

In 2016 the TM Forum membership recognized an emerging need for a non-siloed Digital Maturity model championed by a neutral party that would allow its users to assess where they are on their Digital Transformation journey and ultimate to be able to benchmark themselves against their peers. In response to this realization, TM Forum conducted a number of workshops to determine the feasibly of building such a model and willingness of the broader membership to participate. The results of those workshops was positive and a project was launched in December 2016.

The group quickly settled on 5 main dimensions to build out:

• Customer
• Strategy
• Technology
• Operations
• Culture, People and Organization

Each of these dimensions is further divided into sub-dimensions to focus on what were to be determined to the core areas that are critical for digital transformation. Several criteria for each sub-dimension were then developed to help further explore a company’s maturity regarding specific transformation concerns. Characteristics were then assigned to each of 5 life cycle phases to help a company objectively determine were they are in that life cycle. Those values of 1-5 can then be statistically analyzed in many ways to assess relive maturity within and between organizations.

The actual content of the model is carried in GB997A Digital Maturity Addendum in excel spreadsheet format for ease of use.

The TM Forum has also developed an APP that can facilitate the collection of data and some simple analytics and in the future provided bench marking. Details can be found here: https://www.tmforum.org/digital-maturity-model-metrics/