GB997A Digital Maturity Model R17.0.1

A maturity model is a business tool used to assess the current status of certain capabilities that exist within an organization and help them to be clear where these need to transform or improve.

The spreadsheet version of the model is available to download for TM Forum members. The model is also available in browser version and an iOS app – for more details on these options visit here.

A Spanish version of the spreadsheet model is available here.

The Dimensions and definitions for the TM Forum Digital Maturity Model are:

Customer: Providing an experience where customers view the organization as their digital partner using their preferred channels of interaction to control their connected future on and offline.
Strategy: Focuses on how the business transforms or operates to increase its competitive advantage through digital initiatives; it is embedded within the overall business strategy.
Technology: Underpins the success of digital strategy by helping to create, process, store, secure and exchange data to meet the needs of customers at low cost and low overheads.
Operations: Executing and evolving processes and tasks by utilizing digital technologies to drive strategic management and enhance business efficiency and effectiveness.
Culture, People and Organization: Defining and developing an organizational culture with governance and talent processes to support progress along the digital maturity curve and the flexibly to achieve its growth and innovation objectives.