Customer Centricity Toolkits
Overview
Do you know how to deliver the service your customers want?
The Customer Centricity Toolkits outlined below enable digital service providers to transform their businesses to increase their focus on delivering good customer experience. The toolkits aid both in examining every business process to ensure it is optimized to deliver the best customer experience, and the objective measurement of customer experience and bringing this information into all decision making processes with a goal of improving the delivered customer experience.
Note, these resources, like other TM Forum Toolkits, are accessible only to the members of the Forum. If your company is not a member, please fill the Membership Interest Form and we will get in touch with you.
Asset Category |
Toolkit |
|---|---|
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Delivering “5G” digital customer experience
key TM Forum assets and guidebooks that explore the digital customer experience in a 5G world for communications service providers. |
Go to toolkit |
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Omnichannel & Customer 360 View
three key TM Forum assets and guidebooks that focus on omnichannel and the view of a customer for communications service providers. |
Go to Toolkit |
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Customer Experience Lifecycle Model and Metrics
lifecycle model and metrics resources for telecoms service providers to define and measure customer interactions and for measuring customer experience across the customer lifecycle. |
Go to Toolkit |
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Customer Experience Use Cases
key use cases to help communications service providers use best practices and business models to improve customer experience. |
Go to toolkit |
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Customer Experience Maturity Model
tools to enable communications service providers and organizations to map the maturity of their customer experience management, and identify areas for improvement that will translate across their entire organization and operations. |
Go to toolkit |
Resources Included