IG1295 Measuring Operations Integrity v1.0.0

Enterprises seek ways to operate unhindered with their operations, in a way that assures sustained, sound and continued production. Operational integrity is an up and coming hot topic that means safely and securely mitigating and eliminating threats to business continuity, while meeting or exceeding production targets. It is even more important as we engage the use of fully automated systems that adapt and self-govern to operate day-to-day business activities, and engage with our customers.

Operation integrity extends across multiple domains, with particular emphasis in this introductory guide placed on network services architecture management, network engineering and operations, and network services provisioning. It is in the network domain that enterprises in the information and communications sector are investing a lot with use of new digital technologies to meet the needs of managing complexity and increasing diversity in demand from customers. Autonomous Operations initiatives are defining the blueprint for modernizing service provider operations. The disparate blueprint establish requirements on service providers when journeying towards Autonomous Operations. Operations integrity is a key dimension to enable service providers plan and have in place measures to manage continued productivity, attain service flexibility and increase service quality without adversely impacting on OPEX and CAPEX.