Archived versionIG1303 Customer Experience Metrics v2.0.0
- Maturity level: General availability (GA)
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Created By: Customer Experience Management
The CE metrics for these business & IT process implementations determine how effectively CSPs can compete on customer experience in the market. This document describes a methodology for identifying and defining the CE-KPI metrics. Identified are 36 key CE-KPIs and each KPI is defined and described with a standardized CE-KPI template.
General Information
Document series:
GB1303
Document version:
2.0.0
Status:
TM Forum Approved
Document type:
Introductory Guide
Team approved:
06-Feb-2023
IPR mode:
RAND
Published on:
17-Feb-2023
TM Forum Approved:
03-Apr-2023
Date modified:
03-Apr-2023