Production versionIG1303 Customer Experience Metrics v3.0.0
- Maturity level: General availability (GA)
Created By: Customer Experience Management
The CE metrics for these business & IT process implementations determine how effectively CSPs can compete on customer experience in the market. This document describes a methodology for identifying and defining the CE-KPI metrics. Identified are 36 key CE-KPIs and each KPI is defined and described with a standardized CE-KPI template.
General Information
Document series: GB1303
Document version: 3.0.0
Status: TM Forum Approved
Document type: Introductory Guide
Team approved: 14-Apr-2023
IPR mode: RAND
Published on: 14-Apr-2023
TM Forum Approved: 19-Jun-2023
Date modified: 19-Jun-2023