IG1218D Best Practice of Level Evaluation for Autonomous Networks Service Experience v1.0.0

Enterprise customers demand better service quality and experience of site-to-cloud private lines as they accelerate the development of cloud access. Carriers also consider site-to-cloud private lines as a crucial starting point to expand the market of digital transformation in the industry. Against this backdrop and based on the concept of Autonomous Networks, this document describes the level evaluation indicators for Autonomous Networks service experience across all operations processes of site-to-cloud private lines for vertical industry customers. These indicators enable carriers to provide high-quality site-to-cloud private lines for enterprise cloud access and the digital transformation in the industry, and to deliver services featuring a zero wait, zero touch, and zero fault (Zero-X) experience.