DevOps
Resources include:
RN356 Release Notes for IG1137 Joint Agile Delivery R17.5.1
IG1137A Development and Deployment in the Context of a Value Fabric: Joint Agile Delivery R17.0.1
IG1137B Joint Agile Delivery (JAD) Service Assurance R17.5.1
Details:
As part of the Agile Operations toolkit, this toolkit provides document which describes the theory and practice of adopting continuous integration approaches based on the principles typically referred to as Devops.
Standard(s): Toolkit
Data analytics and AI: Key to end-to-end management
Details:
To meet seemingly insatiable demand for connectivity and new applications from consumers, enterprises and partners, communications service providers are transforming their business processes, networks and operations by adopting business process autom...
Cloud BSS: The migration begins
Details:
Moving BSS into the cloud is not a strategic objective for any communications service provider (CSP), and some wonder how they’ll ever accomplish it. Yet cloud BSS can help operators achieve many of their objectives for digital transformation: As C...
RN332 Business Process Framework Release Notes R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 16.5.2
Release Status: Archived
Details:
This Release16.5.1 of the Business Process Framework Suite is integrated as part of the Frameworx Release 16.5, with major changes in the following main areas: Changes in the Engaged Party Domain regarding Party Revenue Management. Pursuant a gov...
Standard(s): Business Process Framework (eTOM)
Robotic process automation: Rise of the machines
Details:
It’s not what you think – automating to get rid of staff and to replace business process automation and macros. As this report explains, the four big advantages delivered by robotics process automation (RPA) are: customer satisfaction emplo...
Trust, Security & Privacy Toolkit
Resources include:
TR246 Fraud Survey Report 2019 R19.0.1
TR279 CSP Use Cases Utilizing Blockchain v3.1.1
IG1175 Trust and Traceability in Digital Ecosystems R18.5.1
MoreDetails:
TM Forum members have collaboratively developed security, privacy and revenue management best practices and guidance for the communications industry. To be effective, security, privacy, revenue assurance, fraud management, asset management and char...
Standard(s): Toolkit
Ecosystem Partnering Toolkit
Resources include:
GB1000 Ecosystem Business Concepts & Principles R19.0.1
TR281 Ecosystem Business Key Themes (Business Scenarios) R18.5.1
Online B2B2X Partnering Step by Step Guide R18.0.1 (TR211)
MoreDetails:
The purpose of the Ecosystem Partnering Toolkit is to provide how-to guidance to business audiences who need to rapidly design, implement, operate and monetize digital services with partners in extended value chains. CurateFx CurateFx is a powerful...
Standard(s): Toolkit, Best Practices
Customer Centricity Toolkits
Resources include:
GB1006 Customer Experience Management 2025 Guidebook v2.0.1
IG1205 Gamification and Continuous Communication with Customers v2.0.0
GB995 Guidebook on 360 Degree View of a Customer R17.5.1
MoreDetails:
Do you know how to deliver the service your customers want? The Customer Centricity Toolkits outlined below enable digital service providers to transform their businesses to increase their focus on delivering good customer experience. The toolkits ...
Standard(s): Toolkit
Data & Analytics Toolkit
Resources include:
GB1023 Data Governance Guidebook v2.1.0
GB1025 Data Governance Maturity Model v2.0.0
Data Governance C-Level Executive Summary v1.0.0 (IG1246)
MoreDetails:
How valuable is your data? The Data & Analytics Toolkit provides a range of assets to support members in making use of analytics to inform decision-making and ultimately drive automation within their businesses. TM Forum is leading the digital ...
Standard(s): Toolkit
Zero-Touch Operations
Resources include:
IG1190B AIOps Change Management v1.0.1
IG1190E AIOps Knowledge Management v1.0.1
IG1190F AIOps Monitoring and Event Management v1.0.1
MoreDetails:
As part of the Agile Operations toolkit, this toolkit focusses on Zero touch operations such as the impact of customer self service, it is closely related to the Agile OSS toolkits of Orchestration and Automation.
Standard(s): Toolkit
Procurement & Lifecycle Management
Resources include:
GB1004 Business Assurance Dimension Framework v2.0.1
Product Lifecycle Management: Comparison of Traditional and Virtualized PLM R15.0.0 (IG1129)
IG1123 NFV Readiness: Packaging Virtualized Network Services for Procurerment and Operations R14.5.1
MoreDetails:
As part of the Agile Operations Toolkit, this section covers Partner Operations and Procurement and Lifecycle Management. Partner Operations This section provides guides for operations that span digital ecosystem partners. The TM Forum B2B2X partne...
Standard(s): Toolkit
Customer experience: Why the quest never ends
Details:
What are your customers experiencing right now? If you don’t know, your company’s brand, revenue, profitability, growth and perception among customers, investors, regulators and partners are all at risk. That’s a lot on the line, but we all kn...
