GB921DX L4 Process Decompositions R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 16.5.2
Release Status: Archived
Details:
This document represents Volume 2 of GB921D containing processes and sub-process descriptions.
Standard(s): Business Process Framework (eTOM)
GB962D Customer Experience Management Implementation Guide Use Cases R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 5.0.2
Release Status: Archived
Details:
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...
Standard(s): Best Practices
GB994 Omni Channel Guidebook R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.2
Release Status: Archived
Details:
New in this release are: Omni Channel requirements mapped to data analytics needs Updated KPIs for the Omni Channel maturity model.
Standard(s): Best Practices
IG1149 Guide to Customer Experience Integrator R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Production
Details:
Internet of Everything (IoE) is almost a reality. The Communications and related IT industries are moving fast to implement the ideas developed in labs to the real world. The communications technology evolution that embraces SDN/NFV, 5G and other new...
Standard(s): Best Practices
GB921R Enterprise Risk Management R16.5.1
Maturity Level: General availability (GA)
Document version: 16.5.2
Release Status: Production
Details:
This publication focuses on the further development of the first version of GB921R published in 2015 to elaborate on the topic of Enterprise Risk Management (ERM). Enterprise Risk Management provides some of the key support functions for any telco op...
Standard(s): Business Process Framework (eTOM)
IG1141 Procurement and Onboarding of Virtualization Packages R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Archived
Details:
Onboarding automation has been cited by multiple service providers, such as AT&T, Orange, Vodafone, Verizon and others, as an unexpectedly difficult challenge and a major business priority for pragmatic resolution. This document highlighted the ...
Standard(s): Best Practices
GB979 Big Data Analytics Guidebook R16.5.1
Maturity Level: General availability (GA)
Document version: 5.0.2
Release Status: Production
Details:
The focus of the TM Forum's Data Analytics guidebook is to provide TM Forum members with approaches, tools, and most importantly, a common language to accelerate, streamline and de-risk data analytics projects. Service providers today gather exten...
Standard(s): Best Practices
TR211 Online B2B2X Partnering Step by Step Guide R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 4.0.2
Release Status: Archived
Details:
This guide will walk you through: The key concepts of Partnership Lifecycle and the value of a systematic method for capturing Partnership Agreements to achieve agile, repeatable industrial partnerships. The 5 stages required to build a par...
Standard(s): Best Practices
GB979D Big Data Analytics Big Data Repository R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Archived
Details:
The Analytics Big Data Repository (ABDR) is a CSP’s data repository, used mainly for analytical purposes, permitting efficient and straight forward re-use of data for multiple purposes. The ABDR is a new concept being developed and specified by the...
Standard(s): Best Practices
API Poster R16.0
Details:
Download a pdf of the poster using the button on the right.For additional information on APIs visit the Open APIs webpage.Â
Standard(s): Integration Framework
GB921E End-to-End Business Flows R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 16.5.2
Release Status: Archived
Details:
Due to increasing competition in the global telecommunication markets, it is essential for telecom operators to continuously improve their cost and quality position. Within this context, the definition of efficient and customer-oriented business proc...
Standard(s): Business Process Framework (eTOM)
TM Forum Case Study Handbook 2017 – Digital business: How to make the leap
Details:
Welcome to TM Forum’s Case Study Handbook 2017. Here you’ll find a diverse collection of real-life success stories from service providers all over the globe, operating in radically different markets, yet overcoming remarkably similar problems. Th...
