Communication Services Provider Workforce Transformation Implementation Experience R16.5.0 (IG1148)
Maturity Level: Level 3 - Team Approved
Document version: 1.0.4
Release Status: Production
Details:
This document is a collaborative attempt aimed at an organic characterization of CSPs’ (Communications Service Provider) workforce imperatives and the impact it will have on organizational readiness to face the ambiguously growing tr...
Standard(s): Best Practices
GB988 TM Forum Metrics Definitions R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 4.0.2
Release Status: Archived
Details:
This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of 2900 metrics that have been defined in TM Forum and provides them wi...
Standard(s): Best Practices
Creating a Digital Maturity Model & Metrics
Details:
A handful of companies have achieved astounding success by becoming digital, but most are finding the transition daunting and difficult. Hardly surprising as the transformation demands integrated change across all aspects of an organization, from inc...
TR264 Information Framework Specification Support for Virtualization R16.5.0
Maturity Level: Level 3 - Team Approved
Release Status: Archived
Details:
Based on TR244, NVF artefacts were added to the Information Framework in release 15.0. In release 16.0 additional artefacts were added based on joint activities between the Information Framework team and the Catalog Management team, all related to e...
Standard(s): Information Framework (SID)
GB941A Revenue Assurance Balanced Scorecard R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
Revenue Assurance (RA) standard KPIs were defined by the TM Forum over a decade ago and over the years the initial set of KPIs has been modified and a few additional KPIs added. However Revenue Assurance best practices have evolved significantly over...
Standard(s): Best Practices
IG1137A Joint Agile Delivery: Accelerating Value to the End User in a Value Fabric R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 10.0.2
Release Status: Archived
Details:
IG1137 introduced the concept of transformation from NetOps to DevOps in an NFV/ZOOM context. The intent of that transformative process was to break the silos between Development and Operations in order to work efficiently in a value fabric. This do...
Standard(s): Best Practices
GB995 Guidebook on 360 Degree View of a Customer R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.2
Release Status: Archived
Details:
In this release new CEM scores have been defined to understand, monitor and proactively manage customer sentiment. Going beyond NPS and CSAT, these are innovative definitions of new ways to view the customer's experience.
Standard(s): Best Practices
GB921D L3 Process Decompositions R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 16.5.2
Release Status: Archived
Details:
This document describes processes and sub-processes in a form that is top down, customer-centric, and end-to-end focused (automatic publication from the model).
Standard(s): Business Process Framework (eTOM)
GB962 Customer Experience Management: Introduction and Fundamentals R16.5.1
Maturity Level: General availability (GA)
Document version: 4.0.2
Release Status: Production
Details:
This issue of the Guidebook marks a transitional stage from managing the customer's experience to managing the engagement with the customer (and the end user proxy). Customer experience loses no relevance or importance in this shift, rather the expec...
Standard(s): Best Practices
TR262 Hybrid Network Management Platform Blueprint R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Archived
Details:
There is a growing interest in the use of virtualization and cloud computing approaches to delivering network services (used in a more general sense than the ETSI NFV definition of Network Service). Some of the business benefits include reduced time...
Standard(s): Best Practices
GB929D Application Framework R16.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 16.5.2
Release Status: Archived
Details:
This release of the Application Framework includes two major changes: Addition of Number Portability Updates to API Management.
Standard(s): Application Framework (TAM)
GB929F Functional Decomposition R16.5.0
Maturity Level: Level 3 - Team Approved
Document version: 16.5.0
Release Status: Archived
Details:
Featured in this release are additions to the Customer Domain, as well as changes in Usage Management based on changes to Release 16.0 of the Application Framework.
Standard(s): Application Framework (TAM)
