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TMF629 Customer Management API REST Specification R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Archived
Details:
The document specifies the REST API for Customer Management. It includes the model definition as well as all available operations. It provides a standardized mechanism for customer and customer account management such as creation, update, retrieval, ...
Standard(s): Integration Framework
TMF621 Trouble Ticket API REST Specification R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Archived
Details:
The Trouble Ticket API provides a standardized client interface to Trouble Ticket Management Systems for creating, tracking and managing trouble tickets as a result of an issue or problem identified by a customer or another system. Examples of Troubl...
Standard(s): Integration Framework
Online B2B2X Partnering Step by Step Guide R18.0.1 (TR211)
Maturity Level: Level 4 - Forum Approved
Document version: 6.0.2
Release Status: Production
Details:
The Online B2B2X Partnering Step by Step guide will walk you through the key concepts of Partnership Lifecycle and the value of a systematic method for capturing Partnership Agreements to achieve agile, repeatable industrial partnerships. The 5 stage...
Standard(s): Best Practices
IG1172 CurateFx – Nice 2018 Compendium Document R18.0.0
Maturity Level: Level 3 - Team Approved
Document version: 1.0.1
Release Status: Production
Details:
This document pulls together a set of CurateFx projects created in support of the Digital Transformation World event in Nice 2018 Catalysts that have been Team Approved to share in the CurateFX tool as examples of how different teams utilized the Cur...
Standard(s): Best Practices
GB979D Big Data Analytics Big Data Repository R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 6.0.2
Release Status: Archived
Details:
The Analytics Big Data Repository (ABDR) is a CSPs data repository, used mainly for analytical purposes, permitting efficient and straight forward re-use of data for multiple purposes. The ABDR has been developed and specified by the TM Forum in orde...
Standard(s): Best Practices
GB941D Revenue Assurance Revenue Leakage Framework and Examples R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.16.2
Release Status: Archived
Details:
Revenue Assurance is a rapidly maturing discipline within the telecommunications industry; with widespread industry acceptance of the issues and increasingly effective techniques and systems to detect, investigate, correct and prevent such revenue an...
Standard(s): Best Practices
GB994 Omni Channel Guidebook R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Production
Details:
Customer experience has become a key differentiator for service providers as excellent network and service quality become widespread, and product offerings become similar across all providers. The key to leveraging this differentiation to maintain a ...
Standard(s): Best Practices
TR271 Monetizing Internet of Everything (IoE) CEM R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Production
Details:
This paper describes how the monetization models can be related to the Business Models and other TM Forum artifacts. We explore in detail the importance of Customer Experience and its role in Monetization within ecosystems.
Standard(s): Best Practices
TMF423 Unified Use Case Template for Customer Centricity R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Production
Details:
This document covers the Unified Use Case Template common to Customer Experience Management and Data Analytics. All aspects of Customer Centricity in terms of Customer Experience and Data Analytics are covered in this template.
Standard(s): Best Practices
TMF424 B2B2X Business Scenario Template R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.1
Release Status: Production
Details:
The Business Scenario template is designed to provide both Catalyst Projects and members with a consistent structure and content for the scenarios they contribute so that they can be more effectively communicated to both business and technical viewer...
Standard(s): Best Practices
TR279 CSP Use Cases Utilizing Blockchain R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.2
Release Status: Archived
Details:
Within the Digital Ecosystem Management and Internet of Everything (IoE) program, TM Forum continues to explore blockchain technology and monitor member contributions of proposed use cases. This Technical Report documents the use cases contributed t...
Standard(s): Best Practices
TR276 Monetizing 5G R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.2
Release Status: Archived
Details:
This paper aims to describe the main business verticals and use cases enabled by 5G technology. The verticals identified by 5G PPP include: Automotive, eHealth, Energy, Factories of the Future, Media & Entertainment, Smart Home and Smart City, an...
Standard(s): Application Framework (TAM)
