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READ ME FIRST NOTE Information Framework Release 17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 17.0.1
Release Status: Archived
Details:
This READ ME FIRST NOTE provides the list of Information Framework documents in this release and the suggested order in which to read the documents.
Standard(s): Information Framework (SID)
Customer Experience Management ROI Calculator R17.0.1 (GB962F)
Maturity Level: General availability (GA)
Document version: 3.0.2
Release Status: Production
Details:
Investment in CEM solutions can be very difficult to objectively justify. Uncertainty in the likely financial return often means that a leap of faith is required on the part of the service provider to make an investment. The CEM ROI Calculator is int...
Standard(s): Best Practices
Feasibility Study of Onboarding Automation Impacts on TM Forum Frameworx R17.0.1 (IG1159)
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Production
Details:
Based on IG1141 Procurement and Onboarding of Virtualization Packages R16.5.1, this document intends to extend and integrate the ongoing work in the TM Forum ZOOM OLM project team with the TM Forum Frameworx aspect. It is addressing the critical bus...
Standard(s): Business Process Framework (eTOM)
GB962D Customer Experience Management Implementation Guide Use Cases R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 6.0.2
Release Status: Archived
Details:
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...
Standard(s): Best Practices
GB978 Catalog to Catalog Interface R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Archived
Details:
This document provides a collection of use cases for inter-Catalog Management communications and catalog to application communications via the TM Forum Open APIs for Catalog management. The use cases illustrate the usage of the TM Forum Open APIs to ...
Standard(s): Application Framework (TAM)
IG1157 Digital Platform Reference Architecture Concepts and Principles R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Archived
Details:
The TM Forum Digital Platform Reference Architecture White Paper explores the digital industry landscape and best practices, analyzes how they can be tuned to the communication industry and provides a blueprint that CSPs and their ecosystem partners ...
Standard(s): Integration Framework
GB979D Big Data Analytics Big Data Repository R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 4.0.2
Release Status: Archived
Details:
The Analytics Big Data Repository (ABDR) is a project of the TM Forum, focused on the definition of data entities for specific analytical scenarios identified for the CSP. The ABDR is a concept developed and specified by the TM Forum to support the c...
Standard(s): Best Practices
GB941D Revenue Assurance Revenue Leakage Framework and Examples R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.14.1
Release Status: Archived
Details:
This addendum documents a revenue assurance framework based on the end-to-end order to cash life cycle within communications service providers. The purpose is to provide a list of real-life examples of revenue assurance issues from a range of potenti...
Standard(s): Best Practices
Customer Experience Management ROI Calculator User Guide R17.0.1 (GB962E)
Maturity Level: General availability (GA)
Document version: 3.0.2
Release Status: Production
Details:
This document introduces and provides instructions for using the accompanying CEM ROI Calculator excel spreadsheet, GB962F CEM ROI Calculator v3.0.2.
Standard(s): Best Practices
TMF423 Unified Use Case Template for Customer Centricity R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.5
Release Status: Archived
Details:
This document covers the Unified Use Case Template common to Customer Experience Management and Data Analytics. All aspects of Customer Centricity in terms of Customer Experience and Data Analytics are covered in this template.
Standard(s): Best Practices
TMF424 B2B2X Business Scenario Template R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.1.2
Release Status: Archived
Details:
The Business Scenario template is designed to provide both Catalyst Projects and members with a consistent structure and content for the scenarios they contribute so that they can be more effectively communicated to both business and technical viewer...
Standard(s): Best Practices
GB992 Open API Map R17.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.1
Release Status: Archived
Details:
This document provides an overview of the TM Forum Open API Map including all the TM Forum Open APIs completed to-date. Its purpose is to present the value of the TM Forum Open API Map which shows the complete picture of business related APIs for the...
Standard(s): Integration Framework
