Finding the right business models for the digital ecosystem is fundamental to service providers’ success. Yet the roles and business models are often anything but obvious and likely to vary radically, depending on circumstances. This report seeks to define the digital ecosystem and value fabric more clearly, and suggest ways that service providers might leverage it to their strategic advantage.
After reading this report, you’ll understand:
- the digital services ecosystem and the value fabric model of delivering services. We examine the factors driving the creation of these related phenomena
- the factors propelling customer centricity to the top of emerging digital service providers’ agendas and the implications of the digital ecosystem/value fabric for customer centricity
- obstacles standing in the way of the value fabric
- the implications of value fabric operations concerning infrastructure requirements
- conclusions and recommendations about what’s required to make a success of the digital ecosystem and the value fabric
From the analyst
– Keep your APIs open
– Succeeding in the value fabric: 5 critical issues to consider
– Digital services: Rip up the business plan, focus on the model
From our sponsor
– Unlocking the power of ‘digital inside’
