Released: Friday, January 11, 2019
Communications service providers (CSPs) serving enterprise customers are using innovative methods to simplify the sales process. A ‘configure price quote’ (CPQ) solution is an integral aspect of the sales ‘Lead to Quote’ journey, and CSPs need to focus on reducing its cycle time.
Cloud-based commercial off-the-shelf (COTS) ‘configure price quote’ solutions are available, but the challenge for CSPs is faster rollout by retiring multiple legacy applications performing destitute tasks. Since complex product rules and complacent stakeholders use legacy applications, it becomes difficult to retire legacy applications. Moreover, this challenge is exacerbated when product portfolios of CSPs are formed by merger and acquisition of different telcos and over-the-top (OTT) providers.
A digitally federated CPQ package offers a solution to this dilemma by serving as a catalyst to streamline the enterprise architecture ecosystem along with ‘Prospect to Order’ sales process harmonization.
This white paper conceptualizes and designs the digitally federated CPQ package along with business and IT considerations.
