IG1276 TM Forum Business Assurance Survey Report 2021-2022

The revenue assurance program has evolved and extended its scope to Business Assurance which integrates assurance and risk management disciplines, into data-centric, pro-active assurance umbrella framework with the goal to continuously protect and improve financial integrity, enhance business value and customer experience.  This new business assurance survey demonstrates how this concept is evolving across the telecommunications industry. 

This report provides the BA practitioners valuable facts and community reflections, as well as detailed observations. For BA practitioners, it is worthwhile to deep dive question by question and to study chart by chart. Our advice is to use the report as a structured self-reflection tool for your very own journey and to use the insights for concrete way forward plans.