Archived versionIG1303 Customer Experience Metrics v1.0.0
- Maturity level: Alpha
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Created By: Customer Experience Management
The CE metrics for these business & IT process implementations determine how effectively CSPs can compete on customer experience in the market. This document describes a methodology for identifying and defining the CE-KPI metrics. Identified are 36 key CE-KPIs and each KPI is defined and described with a standardized CE-KPI template.
General Information
Document series:
GB1303
Document version:
1.0.0
Status:
Member Evaluated
Document type:
Introductory Guide
Team approved:
05-Dec-2022
IPR mode:
RAND
Published on:
12-Dec-2022
Date modified:
23-Jan-2023