Archived versionRN339 Customer Experience Management Release Notes R17.0.1
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Centric
The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model.
In the CEM Solution Suite R17.0.1, the following updates were made:
- Updated Unified UC template including mapping attributes with B2B2X Business scenarios
- Three new Use Cases were added for R17.0.1 (C-CEM-47, 48, & 49)
- ROI Calculator User Guide and Calculator updated.
General Information
Document series:
RN339
Document version:
8.0.2
Status:
TM Forum Approved
Document type:
Reference
IPR mode:
RAND
Date modified:
17-Nov-2017