Production versionRN341 Customer Experience Management Index (CEMI) Release Notes R2.0
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Experience Management Project
This release of the Customer Experience Management Index (CEMI) now includes TMF066 — Customer Experience Management Index (CEMI) Technical Specification, which details the calculation model and select KPIs used to calculate the CEMI, a critical enterprise-level indicator of overall Customer Experience and TMF066A — KPI Addendum which enumerates the 10 selected KPIs per category selected as the initial set for calculating the CEMI.
General Information
Document series:
RN341
Document version:
1.5
Status:
TM Forum Approved
Document type:
Reference
IPR mode:
RAND