Production versionGB1006 Customer Experience Management 2025 Guidebook v2.0.1
- Maturity level: General availability (GA)
-
Created By: Customer Experience Management
This CEM 2025 Guidebook describes the new direction that is taken on for an update of the existing Omnichannel Guideline.
Appears in the following playbooks
General Information
Document series:
GB1006
Document version:
2.0.1
Status:
TM Forum Approved
Document type:
Best Practice
Team approved:
02-Dec-2019
IPR mode:
RAND
Date modified:
24-Feb-2020