GB922 Agreement R17.5.1

One form of business interaction in which Parties (for example, Service Providers or Customers) engage is an agreement. An agreement is a contract or arrangement, either written or verbal and sometimes enforceable by law, such as a service level agreement or a customer price agreement. An agreement involves a number of other business entities, such as Products, Services, and/or Resources. This can also extend to Product, Resource, and/or Service specifications. In the SID model an agreement is a subclass (type) of BusinessInteraction. A resulting benefit is that an agreement inherits a number of informational characteristics from business interaction in the model.