GB962 Customer Experience Management – Introduction and Fundamentals R14.5.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
This document comprises one element of a Customer Experience Management Solution Suite. Other components include the Maturity Model, the Customer Experience Management Index (CEMI), Lifecycle Model, Metrics & KPIs, Omni channel best practices and Implementation Guide use cases.
General Information
Document series: GB962-1
Status: TM Forum Approved
Document type: Standard
IPR mode: RAND
TM Forum Approved: 20-Mar-2015