GB962 Customer Experience Management – Introduction and Fundamentals R14.5.1
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Experience Management Project
This document comprises one element of a Customer Experience Management Solution Suite. Other components include the Maturity Model, the Customer Experience Management Index (CEMI), Lifecycle Model, Metrics & KPIs, Omni channel best practices and Implementation Guide use cases.
General Information
Document series:
GB962-1
Status:
TM Forum Approved
Document type:
Standard
IPR mode:
RAND
TM Forum Approved:
20-Mar-2015