Archived versionGB962C Lifecycle Model R13.5.0
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Experience Management Project
Defines a three layered, multi-phase model that allows service providers to define the interactions with their customers across each phase and model those based on their unique journeys.
General Information
Document series:
GB962C
Document version:
1.5.1
Status:
TM Forum Approved
Document type:
Best Practice
Team approved:
09-Oct-2013
IPR mode:
RAND
TM Forum Approved:
16-Aug-2014