Archived versionGB962D Customer Experience Management Implementation Guide Use Cases R15.0.1
- Maturity level: Level 4 - Forum Approved
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Created By: Customer Experience Management Project
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework (eTOM) and the Information Framework (SID).
General Information
Document series:
GB962D
Status:
TM Forum Approved
Document type:
Best Practice
Team approved:
08-Jun-2015
IPR mode:
RAND
TM Forum Approved:
29-Apr-2016