Archived versionGB988 TM Forum Metrics Definitions R17.5.1
- Maturity level: Level 4 - Forum Approved
-
Created By: Metrics Project
This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of over 2900 metrics that have been defined in TM Forum and provides them with a consistent set of fields and classifications. Metrics are available across a variety of categories including Business, Cable, Customer Experience Management, CyberOps, and Fraud Management.
Four additional catogories were added in R17.5: Digital Maturity, Regulatory, OmniChannel, and Digital Overlay metrics.
General Information
Document series:
GB988
Document version:
5.0.2
Status:
TM Forum Approved
Document type:
Standard
Team approved:
04-Dec-2017
IPR mode:
RAND
TM Forum Approved:
20/Apr/2018
Date modified:
24-Apr-2018