Pre-production versionIG1365 GenAI for Customer Experience v1.0.0
- Maturity level: Alpha
Created By: Open Digital Experience
This document provides the use of GenAI in improving customer experience especially at the front-line interfacing customer various enquiries. The GenAI platform is able to shorten the searching of necessary information to pass to customer and also has the ability to provide necessary tone to answer customer. The result of using GenAI in improving customer experience is very positive
General Information
Document series: IG1365
Document version: 1.0.0
Status: Team Approved
Document type: Introductory Guide
Team approved: 04-Jul-2024
IPR mode: RAND
Published on: 08-Jul-2024
Date modified: 04-Jul-2024